IT Managed Services Engineer
Application Deadline:
7 November ****
Department:
Service Operations
Employment Type:
Full Time
Location:
Cavan
Reporting To:
Principal Consultant and Ireland Managed Services Manager
Description
Why this opportunity at Calligo?
Connect with colleagues globally
Working closely with colleagues across the UK, Europe and North America we have vibrant, modern office spaces all over the world!
Supportive and dynamic team
We know how hard our employees work and that our success comes from our people – a safe and supportive culture and employee wellbeing are at the heart of what we do.
You'll be joining our award-winning team and your primary responsibility will be to provide exceptional levels of technical support and customer service to our clients either onsite or remotely, depending on their needs.
You will need to maintain your skillset whilst supporting escalations from 1st line support and will be required to support Calligo cloud services, work across multiple client systems performing standard maintenance tasks as well as engage in project related work.
Interested?
The role would be well suited to a dependable, enthusiastic IT professional enthusiastic with the drive and ability to show initiative to problem solving, taking ownership where required and proposing solutions.
Note this is a hybrid role with a requirement to support onsite customers in the Cavan area as well as flexibility to work remotely.
The ability to drive and a willingness to travel locally when needed are essential.
Key Responsibilities
Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers, Microsoft desktop applications and networking
Installation and configuration of servers (physical and virtual), firewalls, desktops, laptops, and infrastructure hardware
Multi-tasking various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required
Interaction with project teams to facilitate new systems and upgrades
Support pre-sales and Service Delivery Managers
Work on internal and customer projects
Be part of the on-call rota when required
Apply information security in accordance with the established team policies, procedures, and work instructions
Adhere to all applicable compliance framework disciplines
Foster strong working relationships with Calligo's customers
Provide customers professional and timely feedback / information
Clear, effective communication to customers and colleagues
Ownership and management of Service Tickets to which they have been assigned
Provide reporting as required to line manager
Create and maintain documentation
Support and knowledge share with other members of the team
Skills, Knowledge and Expertise
Skills & Experience
3+ years technical experience gained in a support environment, ideally in an MSP (Managed Service Provider) or similar
Industry recognised professional technical qualifications and certifications
Proven record of accomplishment in support methodologies, e.g. ITIL
Sound problem analysis skills and an ability to manage and deliver under pressure
In-depth knowledge of the full Microsoft stack including Microsoft365
Knowledge of supporting Remote / Virtual Desktop environments (desirable)
Microsoft Active Directory, Group Policy & Exchange administration
Windows Server Admin from **** to latest Microsoft Server Operating Systems
Knowledge of networking and firewalls
Working knowledge of Azure, VMware ESXi & vSphere from 6.0 to current (desirable)
Practical knowledge of Windows Server, Windows Client, Linux, and Active Directory
Practical knowledge of VMware Infrastructure
Working knowledge of Microsoft Exchange
Experience designing, installing, configuring, and maintaining all types of servers, storage, and network hardware
Experience of IaaS & cloud environments and deployments
Competencies
Leadership skills
Ability to work productively both alone and within a team
Ability to work to deadlines
Ability to adapt, explore solutions and take ownership in order to resolve problems
Benefits
Sponsored training and development for career growth
25 Days annual leave, increasing with length of service
Contributory pension
Healthcare cover
Life insurance
Flexible working
Paid time off for volunteering
#J-*****-Ljbffr