Job Title: Customer Service Representative
Job Type: Full-time, Permanent
Job Description
We are seeking a proactive and customer-focused individual to join our team. The role involves providing excellent support and advice to customers, primarily over the phone but also via email. You will use your product knowledge to resolve customer issues, maintain accurate records in our database, and ensure compliance with data protection and confidentiality regulations. Flexibility is key, as you may also be required to take on ad hoc duties as needed.
Key Responsibilities:
* Provide relevant advice and assistance to customers by phone and email
* Use product knowledge to troubleshoot and resolve customer issues
* Maintain accurate and efficient data entry within the customer database
* Adhere strictly to data protection and confidentiality standards
* Support the wider team with ad hoc tasks when required
Key Skills and Competencies
* Excellent customer service and communication skills
* Professional manner when dealing with customers both over the phone and in person
* Strong organisational, administrative, and problem-solving abilities
* Ability to work independently and take initiative
* Comfortable learning and adapting to new technologies
* Strong problem-solving skills to address day-to-day challenges
* Ability to work under pressure and adapt quickly to changing priorities
* Proficient with technology and computer systems
* High attention to detail with strong multitasking skills
* Self-motivated with a proactive approach
Job Types: Full-time, Permanent
Work Location: In person