Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies.
If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.
We are looking for a highly dynamic, client-facing Account Director who will own and grow key health and life sciences accounts while collaborating cross-functionally to deliver high-quality outcomes. This role is critical to driving strategic partnerships, managing complex client relationships, overseeing overall execution of contracted programs, and supporting revenue growth in a rapidly evolving business. It requires someone who thrives in ambiguity, takes initiative, and is willing to roll up their sleeves—no task is too small. The position will evolve alongside the business and offers significant opportunity to shape its scope and impact.
If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.
How You’ll Contribute
Client Relationship Management
Serve as primary client day-to-day point of contact across customers; manage relationships and stakeholder alignment
Own issue resolution, escalations, and overall client satisfaction
Account Delivery & Program Management
Oversee all deliverables, timelines, and cross-functional coordination
Ensure alignment between client expectations and Thrive outputs
Lead meeting cadence, including prep, execution, and follow-ups
Coordinate across Product, Content,, Powered by Thrive, Legal, Finance, and Third-Party Providers
Own renewals, upsells, and expansions against revenue targets
Develop and execute account growth strategies
Support and participate in the sales process and strategic partnership discussions
Develop decks, proposals, and partnership materials
Support SOW/work order creation, procurement, and contract execution
Manage renewal discussions
Coordinate with Legal on the contract review process
Track invoicing and payments
Maintain Salesforce hygiene and deliver QBRs and executive updates
Market Expansion & Innovation
Research new healthcare and pharma opportunities and unmet needs
Collaborate to win new leads, supporting prep and deal execution
Develop early-stage concepts, positioning, and pitch materials
Monitor Track client news and industry signals
Qualifications & Skills
5–7+ years of experience in client-facing roles managing complex, strategic accounts
Proven experience owning or contributing to revenue targets
Experience with renewals, expansions, and upsells (sales experience a plus)
Strong program or project management experience
Ability to manage multiple priorities and stakeholders simultaneously
Proficiency with Salesforce
We highly prefer someone with experience in pharma, healthcare, or life sciences
Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.