Job Title:
An Assistant Store Manager Opportunity at Mountain Warehouse
About the Role:
We are seeking a passionate and driven retail leader to join our team as an Assistant Store Manager in Letterkenny.
Key Responsibilities:
Leadership & Team Development:
* Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
* Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
* Drive training and development, empowering your team to excel and grow.
* Communicate clearly and transparently, ensuring alignment and trust across the team.
* Maintain product knowledge to deliver outstanding customer service.
Operational Excellence:
* Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
* Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
* Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
* Recruit and retain top talent to build a strong and motivated team.
Sales & Performance:
* Support in meeting and exceeding sales targets, driving profitability through effective strategies.
* Monitor key performance indicators (KPIs) to track and sustain store success.
* Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
* Implement proactive loss prevention strategies to protect the store's profitability.
CUSTOMER EXPERIENCE:
* Deliver exceptional customer service at every opportunity.
* Address customer feedback promptly, ensuring satisfaction and brand loyalty.
* Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
* Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
Requirements:
* Possess a proven track record in retail management.
* Be a clear and confident communicator, able to engage with colleagues and customers alike.
* Show results-driven focus on achieving goals and meeting targets.
* Demonstrate approachability, supportiveness, and trustworthiness—a natural team player.
* Exhibit energy, proactivity, and determination in completing tasks.
* Demonstrate problem-solving and decision-making skills, ensuring solutions align with company policies.
Benefits:
* Monthly Bonus Scheme: A performance-driven bonus structure.
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
* One weekend off per month, 28 days annual leave, including Bank Holidays.
* Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
* Generous Colleague Referral Incentive.
* Auto-enrolment Pension scheme.
* A stable, successful, and supported environment.
* Length of service awards.
As an Assistant Store Manager, you will shape an unforgettable experience and create a lasting legacy at Mountain Warehouse. Take on this exciting challenge and be the driving force of positive change!