Location: Dublin or Kilkenny | Hybrid Working
Job type: Specified Purpose Contract
Overview Of Role
The Training Lead will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) implementation across UPMC Ireland. This role ensures that internal and external end‑users are prepared to effectively use the system on day one and beyond. The individual will serve as the key liaison between project leadership, operational leaders, subject matter advisors, and MEDITECH or third‑party suppliers to align training strategies with system design, workflows, and change management goals. As the primary lead for the training workstream, the individual is responsible for the strategic oversight, planning, execution, and evaluation of all training activities. This role is accountable for developing and delivering a comprehensive training strategy and programme aligned with UPMC Ireland Target Operating Model, system design, digital workflows, and change management objectives.
Primary Duties And Responsibilities
General Accountabilities
You will lead the planning, coordination, and execution of all training activities within the scope and governance of the Cúram programme, including identifying and engaging stakeholders, establishing and managing a dedicated training team, and ensuring responsibilities are clearly defined and aligned with programme milestones.
You will collaborate with other workstream leads to integrate training efforts with change management, communications, and clinical risk strategies.
You will contribute to decision‑making processes toward resolving issues impacting your workstream, alongside the programme lead and wider leadership team.
Training Strategy & Planning
Develop and lead a comprehensive training strategy and roadmap for all internal and external user groups impacted by the Cúram EHR implementation.
Assess training needs across departments, user roles, and care settings, aligning plans with go‑live timelines, system readiness, and operational workflows.
Define training success metrics and KPIs to monitor adoption and effectiveness.
Work closely with stream leads, team leads, and operational leaders to align training content with workflows and system design.
Content Development & Delivery
Own the creation of training materials, including eLearning modules, classroom guides, tip sheets, videos, and quick‑reference tools.
Ensure content reflects real‑world workflows, system build, and local policies.
Support the train‑the‑trainer program and coordinate a network of super users and peer educators.
Ensure accessibility and inclusivity in training content and delivery methods.
Implementation Support
Coordinate scheduling, logistics, and staffing of training sessions in collaboration with HR, IT, and department leads.
Oversee hands‑on training for key users and support go‑live readiness activities, including mock scenarios and role‑based testing.
Lead ongoing evaluation of training effectiveness and incorporate feedback into continuous improvement.
Support post‑go‑live training and reinforcement strategies.
Plan and deliver handover training to the future EHR BAU team members.
Vendor & Stakeholder Collaboration
Work closely with MEDITECH vendor representatives and other third‑party supplier vendors to ensure best practices in adult learning and system adoption.
Serve as a liaison between technical teams and operational leaders to ensure training reflects system functionality and user needs.
Documentation & Governance
Maintain accurate and up‑to‑date project documentation, including risk and issue logs, decision registers, change logs, and LMS records.
Support governance processes by preparing materials for steering group and senior management meetings.
Assist in documenting lessons learned and continuous improvement initiatives.
Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health.
Qualifications & Experience
Bachelor’s degree in Training/Development, Health Informatics, clinical services, or a related field.
Minimum 3–5 years of experience in training, education, or change management within a healthcare setting.
Experience with MEDITECH Expanse training, or other major EHR systems (e.g., Epic, Cerner) preferred.
Experience in developing and delivering training programs for large‑scale system implementations.
Strong knowledge of adult learning principles, instructional design, and eLearning tools.
Excellent interpersonal, communication, and presentation skills.
Familiarity with clinical and administrative and financial healthcare workflows.
Experience with change management methodologies (e.g., ADKAR, Prosci).
Project management certification or training (e.g., PMP, Agile, PRINCE2) is an asset.
Experience managing or coaching super user programs.
Experience with LMS platforms and digital training analytics.
Equal Opportunity Statement
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Fully paid maternity and paternity leave for new parents.
Competitive pension plan.
Company‑funded death in service benefit x 3 times.
Critical illness cover for all employees up to age 66.
Performance and Recognition
Rewards for performance that supports the goals and mission of UPMC through the annual ACES programme.
Work‑Life Balance
Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities
Opportunities for each employee to reach their career goals through continued learning and/or advancement.
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