Overview
At The K Club, we are currently seeking an experienced Reservations Agent to join our wonderful team.
The K Club is a truly captivating leisure destination tucked away in lush Irish countryside - yet on Dublin's doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years. We are a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine. The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience. We're certified as a Great Place to Work by our very own employees. That's because our hardworking team members feel listened to, encouraged and appreciated. If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.
Responsibilities
* To manage the Resort Reservations mailbox
* To have full knowledge of the Resort Rate Structure, including the various packages on offer
* To liaise directly with all hotel reservation enquiries, from quotation, to confirmation, to arrival
* To ensure that every effort is made to confirm all leisure and dining, transport requirements when guest is making reservation and again when confirming guests stay prior to their arrival.
* Ensures all reservations are entered correctly into the system
* To book room, dining, spa, golf, leisure and transport for guests
* To deal with our Tour Operators regarding bookings made and pre-payment required
* To complete weekly reports as required i.e. arrival report, VIP report etc.
This is how we see you
* Be highly motivated and driven to achieve targets
* Will have excellent negotiation and decision making skills
* Will possess excellent communication and organisational skills
* Will have fluency in English, both oral and written
* Will be flexible in their working hours
* Knowledge of Opera is desirable
What\'s on offer?
* The K Club is certified as a Great Place to Work
* A monthly service charge payment
* Staff transport to and from work outside public transport hours within the local area
* Ongoing investment in your personal development with access to internal and external training programmes
* Fantastic opportunities to progress your career
* Monthly recognition programme
* Employee Assistance Programme
* Social events
* Uniform
* Meals while on duty
* Discounts on stays at the resort and on Food & Beverage for you and your family and friends
* Life Assurance
Data Retention
Please note that all applications and CVs submitted for a role at The K Club will be kept on file for a period of 12 months. Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.
Kind regards,
The Human Resources Team
The K Club
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