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Overview
Talent Specialist at Cpl Talent Evolution Group | Public Relations | Psychology | Employment Law | Human Resources | CIPD Member
Join Bank of Ireland through CPL – Build Your Future in Banking!
Contract: 12-Month Fixed Term (with strong potential for extension)
Partner: Bank of Ireland (via CPL)
Salary: €29,000 per year
Working Hours: Monday - Friday, Onsite
Responsibilities
* As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.
* Deliver exceptional customer service (including cashier duties where required).
* Guide customers through self-service banking options such as Banking 365.
* Manage customer flow and ensure a smooth branch experience.
* Update and maintain customer information on internal systems.
* Handle basic queries and issues confidently and escalate when necessary.
* Share customer insights to help improve service delivery.
* Embrace change, innovation, and learning as part of your daily role.
What will make you stand out
* A track record of excellent customer service.
* Strong communication and teamwork skills.
* Self-motivation with a drive to achieve goals.
* A curiosity for technology and openness to learning new systems.
* A genuine interest in growing your career with Bank of Ireland.
* Interest in further study and professional development (APA or similar qualifications).
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Banking
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