DescriptionAbout the RoleWe're seeking a visionary Director to lead the transformation of Enterprise Learning program operations through AI-enabled innovation and strategic process optimization. This is a pivotal leadership role that will architect the future of how we deliver scalable learning experiences to thousands of employees globally while building the operational foundation for our Enterprise Learning Delivery Center.As theDirector of Program Operations,you'll drive the strategic transformation of our enterprise onboarding, leadership development, and skilling programs at scale, leveraging agentic talent experience technologies and AI to revolutionize how we source, coordinate, and deliver world-class learning experiences.What You'll DoStrategic Process Architecture & AI InnovationArchitect and implement AI-augmented program operations that scale facilitation models and processes across global delivery hubsDesign and govern agentic workflows that transform traditional program coordination into intelligent, automated systemsLead the development of scalable facilitator sourcing and management strategies using AI-enabled matching and optimizationDrive cross-functional collaboration to integrate emerging technologies into learning delivery operationsOperational Excellence & Delivery Center StrategyOwn end-to-end program operations for enterprise onboarding (3,000+ new hires quarterly), leadership development, and enterprise skilling initiativesEstablish operational frameworks and governance models that ensure consistent, high-quality delivery across EMEA, AMER, and APAC regionsBuild and optimize resource planning, budget management, and capacity forecasting processes across multiple cost centersCreate data-driven insights and reporting frameworks that inform strategic decision-making and demonstrate measurable business impactTeam Leadership & Stakeholder ManagementLead and mentor a high-performing program operations team, fostering innovation and operational excellencePartner with global delivery managers, facilitators, and cross-functional stakeholders to ensure seamless program executionBuild strategic relationships with AI/ML teams, technology partners, and vendor ecosystems to drive continuous innovationServe as a trusted advisor to senior leadership on operational strategy, resource optimization, and transformation initiativesFuture-State Vision & TransformationDevelop and execute a 3-year strategic roadmap (FY27+) for Enterprise Learning Delivery Center operationsLead change management initiatives that drive adoption of new technologies, processes, and delivery modelsChampion innovation in learning delivery, including virtual/hybrid experiences, AI-powered personalization, and automated program coordinationEstablish metrics and measurement frameworks that demonstrate operational efficiency gains and learner experience improvementsWhat You'll BringRequired Experience:10+ years of progressive leadership experience in program operations, learning & development, or transformation roles within global technology organizationsProven track record of scaling operations across multiple regions with distributed teams and complex stakeholder ecosystemsDemonstrated success implementing AI/automation solutions in learning, HR, or operational contextsExperience managing large-scale programs serving 1,000+ participants with measurable business impactStrong background in budget management, resource planning, and operational governanceStrategic & Technical SkillsDeep understanding of learning delivery models, facilitation at scale, and adult learning principlesExperience with AI/ML applications in people operations, including agentic workflows, automation, and intelligent matching systemsProficiency in data analysis, reporting frameworks, and using insights to drive strategic decision-makingExpertise in change management, process optimization, and cross-functional program coordinationLeadership QualitiesExceptional collaboration and influence skills with ability to build trust across global, matrixed organizationsStrategic mindset with ability to balance visionary thinking with operational execution excellenceExperience leading through ambiguity and driving transformation in fast-paced, evolving environmentsCultural intelligence and experience working effectively across EMEA, AMER, and APAC regionsWhy This Role MattersRoleJoin us at the forefront of the future of work This role is central to Salesforce's vision of creating agentic talent experiences that transform how employees learn, grow, and contribute from day one. You'll have the opportunity to:Shape the operational foundation of a world-class Enterprise Learning Delivery CenterPioneer AI-enabled innovations that set new standards for learning operations at scaleDrive measurable impact on employee experience and business outcomes for thousands of Salesforce employeesLead transformation initiatives that position Salesforce as the leader in intelligent, scalable learning deliveryThis is more than a program operations role—it's an opportunity to architect the future of enterprise learning delivery while building a legacy of innovation, excellence, and transformational impact.