About Your New EmployerA leading global provider of integrated facilities management and workplace services, supporting clients across industries with end-to-end real estate solutions. The organization delivers engineering, maintenance, project management, space planning, and workplace optimization services for complex portfolios worldwide.About Your New JobAs a Help Desk Coordinator on the maintenance team, you'll be at the heart of the maintenance service delivery team.Act as a point of contact for field engineers, supporting their work and general operations of the department.Order parts and ensure they're ready for engineer attendance.Handle incoming calls from clients and process service requests.Prepare weekly work plans and aim to schedule four weeks in advance.Manage logistics around spares, equipment, and subcontracted works.Support invoice processes and help close jobs in our system.Maintain accurate service records and assist with quality assurance processes.Always provide prompt, polite, and professional support to internal and external customers.What Skills You NeedA good general level of education.Previous experience in administration, planning, or data entry.Excellent IT skills (Word, Excel, scheduling/database systems).Clear verbal and written communication skills.A calm and professional telephone manner.Confidence working independently and as part of a team.Strong attention to detail and time management.Knowledge of commercial/industrial facilities systems in a service department would be a strong advantageWhat's on OfferCompetitive Salary.Healthcare & pensionLearning & Progression Opportunities.Opportunity to work for a leading Global Facilities Company.What's NextApply now by clicking the "Apply Now" button or contact Josh Grant on