We're seeking a dedicated Out of Hours Call Handler based in our Drogheda Office to join our team and provide out-of-hours support to our clients, their families, and our carers. As an Out of Hours Call handler, you'll play a crucial role in ensuring the smooth operation of our services during non-office hours. Your responsibilities will include providing phone and desktop support, maintaining client activity records on our IT system, and preparing handover materials at the end of your shift.This role is hybrid, however you will be in office for your initial training. You must be available to work mornings Monday - Friday from 6.30am - 8.30am.YOUR ROLE AS ONCALL COORDINATOR:Daily Impact:Your role isn't just a job - it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home.Essential Connection:For many of our clients, you may be the sole person they interact with. Your presence and care are not just essential; they're a lifeline.Dynamic Team:Join a dynamic team enhancing the quality of life for individuals and communities throughout Northern Ireland.WHAT WE'RE LOOKING FOR:Compassion:A genuine passion for making a positive impact on the lives of others.Dedication:Commitment to providing vital support and care to those who need it most.Team Spirit:A desire to be part of a dynamic team that values collaboration and excellence.WHAT YOU'LL GAIN:Professional Growth:Opportunities for professional development and advancement within a rapidly expanding company.Fulfilment:Experience the satisfaction of knowing your work directly contributes to the well-being of others.Community:Join a supportive community of like-minded professionals who share your dedication to making a real difference.BENEFITS:€200 Sign on Bonus€200 Refer a FriendCompany uniformCycle to Work SchemeTraining & development opportunities*.Key Duties And ResponsibilitiesMaintain all client and carer activity on IT systemPrepare handover materials at the end of shiftTo represent the Company in a professional manner always, on the telephone, face to face or in written communicationTo ensure that telephones are answered promptly, and people are spoken to in a polite and respectful mannerTo be conversant with the Care Act 2014 ensuring the wellbeing of people in need of care and support services. (National Quality Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care servicesTo be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service UsersTo maintain confidentiality always and carry out the Company's Confidentiality PolicyTo report to the Client Care Manager any issues regarding the safeguarding of clients.To ensure the continuous improvement of service deliveryTo participate in companywide projectsTo carry out any other tasks required by the companyThe post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.To undertake any other reasonable duties as required*Essential Skills & ExperienceExperience of providing support to clients or service users via phone or ITTeamwork SkillsRelationship managementStrong telephone skillsExcellent organisational and planning skillsComputer literate. Including MS OfficeAdministrative experienceDESIRIBLE CRITERIA:Experience of working within a Call Centre or Shared Service Centre environmentExperience of the health or social care sectorAbout UsAt Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.WHY CHOOSE US:Pioneering Homecare Revolution:Join a team at the forefront of the homecare revolution, shaping the future of homecare in Northern Ireland.Community Impact:Be a vital part of our commitment to making a profound impact on the lives of individuals across Northern Ireland. Your role goes beyond caregiving; it's about fostering independence and dignity within the comfort of their own homes.Dedication to Excellence:As one of the leading homecare companies in Northern Ireland, we are dedicated to maintaining the highest standards of care.ROIOJ