Team Leader (Postgraduate and Professional Examinations - SSG)
Join to apply for the Team Leader (Postgraduate and Professional Examinations - SSG) role at Royal College of Surgeons in Ireland (RCSI)
Team Leader (Postgraduate and Professional Examinations - SSG)
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Join to apply for the Team Leader (Postgraduate and Professional Examinations - SSG) role at Royal College of Surgeons in Ireland (RCSI)
Title: Team Leader (Postgraduate and Professional Examinations - SSG)
Department: Professional Postgraduate Examinations, SARA
Reporting to: Head of Postgraduate and Professional Examinations
About the Team and the Role
The Team Leader is responsible for maintaining and enhancing the planning, implementation, delivery, and results management for examinations spanning the Postgraduate Professional Faculties. This role provides cover across the full span of postgraduate professional assessment activities and involves significant stakeholder management in conjunction with the Head of Exams and DoSA leadership teams. Day-to-day management of the team is core to ensuring the continued successful delivery of an exceptional candidate and examiner experience, whilst upholding the highest academic standards. The Team Leader will act as a key point of contact for the team and all its stakeholders, ensuring smooth and efficient examination processes
This team continues to evolve and respond to the growing business, in a fast-paced, dynamic organisation with a focus on maintaining and enhancing the day-to-day planning, implementation, and delivery of examinations to support the professional journeys of candidates across the globe.
The ability to manage others to deliver with competing priorities and tight deadlines is essential, as is attention to detail and accuracy. Excellent organisational and communication skills are critical.
To provide these services, the role holder must be flexible regarding hours of work and location.
Key Responsibilities
1. Examination Planning and Implementation:
o Manage day-to-day scheduling and organization of examinations, including deployment of resources such as examiners and preparation of examination materials.
o Oversee logistics for overseas examination diets and ensure effective setup and delivery, manage timelines and ensure deadlines are met.
o Supervise examinations at RCSI and overseas, ensuring that procedures and regulations for delivery of examinations are adhered to.
o Coordinate with external centres, including those overseas, to ensure effective preparation for examinations.
2. Stakeholder Management:
o Act as a point of contact for queries from the team and stakeholders.
o Manage examiner eligibility, including recognition of overseas qualifications and mandatory training.
o Liaise with Members and Fellows to ensure smooth post-examination processes.
3. Team Management:
o Provide day-to-day management, support and guidance to Exam Coordinators.
o Oversee team PDP Process.
o Manage workload and capacity across team, ensuring priorities are identified and progress monitored.
o Ensure all on-the-day queries are professionally managed, escalated, and documented and promote a customer service culture within the team.
o Manage appeals, exceptional circumstances, and reasonable accommodation requests in accordance with RCSI / Intercollegiate Regulations and Irish law.
4. Travel and Logistics:
o Arrange travel, accommodation, and other logistics for examiners within budget and policy.
o Liaise with ICBSE Assessors and make arrangements for their travel to attend international diets in line with travel policy.
o Conduct post-diet reviews and audits to recognize good practice and capture learnings, implementation of improvements as required.
o Oversee updates to SOPs, supporting documentation, and training identification on a regular basis.
o Support the compilation of annual statistical reporting on assessment, candidates, and centres.
6. Conferring Planning:
o Ensure all candidates eligible for conferring of awards are processed in a timely manner following completion of examinations.
o Assist with preparations for twice yearly Conferring Ceremonies.
7. Finance:
o Process monthly payroll including setup of new payees, ensuring accuracy with all payments processed.
o Processing of expense claims, purchase orders, invoices ensuring all coding is accurate, claims are reasonable
o Obtaining quotations from suppliers for props and requirements for examinations, ensuring best prices are obtained and controlling spend on inventory.
The duties and responsibilities listed above are not exhaustive. RCSI may assign new duties in response to evolving needs as required.
Qualifications and Experience:
• Experience in managing high-stakes examinations, preferably in a healthcare or academic setting an advantage.
• Strong organizational and planning skills.
• Excellent stakeholder management and communication skills.
• Experience with continuous improvement processes.
• Commitment to providing support and motivation to the team.
• Skills and Competencies:
• Meticulous attention to detail, strong organizational, time management and planning skills.
• Stakeholder engagement and relationship management.
• Team management and leadership experience with a strong commitment to customer service.
• Continuous improvement and audit skills.
• Flexible, solution focused with excellent problem-solving abilities.
• Excellent communication and interpersonal skills.
• Positive work ethic and a demonstrable commitment to high quality in their work.
Additional Information:
The role requires international travel to deliver exams in centres around the world, to ensure the consistent delivery of high-quality experience for candidates and examiners.
We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Higher Education
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