Job Opportunity: We are seeking a skilled Digital Transformation Specialist to drive digital transformation and enhance customer experiences.
Your Responsibilities:
* Drive digital adoption and simplify customers' lives by handling digital support queries, updating customer information and assisting with self-service digital devices when needed.
* Engage in continuous learning to develop your digital expertise and stay up-to-date with the latest technologies.
* Gather feedback from customers and share valuable insights with management to improve our services and ensure we meet their needs.
Required Skills and Qualifications:
* You have a passion for all things digital and are always eager to explore new technology.
* You're proactive, adaptable and thrive in dynamic environments.
* You empower others and embrace growth, seizing learning opportunities to excel in your role.
* You have strong problem-solving skills and attention to detail.
Benefits:
* We prioritize work-life balance with 23 days annual leave and excellent pension contributions.
* We offer family-friendly policies, including 6 months paid maternity leave and innovative fertility and surrogacy support.
* Your health and wellbeing is important to us, with substantial health insurance contribution, employee assistance program and financial wellbeing coaches.