Overview
Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platform. If you are passionate about online advertising, have a growth mindset, and love building great relationships with customers, then you will feel right at home in our team.
As a Senior Account Manager, you will manage your own portfolio of advertisers, driving both revenue and client satisfaction by ensuring our Microsoft Advertising offering is valued and understood, linking customers’ needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction. The Account Manager is a core member of the account team, focused on driving data‑driven optimisations aligned with client needs, executing campaigns, and driving solid coordination of internal resources for excellence in the execution of core tasks, account transitions, and client account health.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50‑mile commute of a designated Microsoft office in the U.S. or 25‑mile commute of a non‑U.S., country‑specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.
Qualifications
Required Qualifications
* Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising)
* Bachelor’s Degree in Sales, Marketing, or related field AND work experience (e.g., sales, advertising, or marketing with a focus on digital advertising)
* Relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising)
* Equivalent experience.
* Fluency in German and English.
* Paid search experience.
Preferred Qualifications
* Excellent communication and presentation skills.
* Demonstrated ability to consistently meet or exceed revenue goals or targets.
* Proven ability to understand customer needs and create and deliver customised, customer‑focused pitches and solutions.
* Solid analytical skills.
* Solid knowledge of the online advertising industry, trends, and customers’ needs.
* Passion and curiosity for technology as an enabler for customer and company growth.
* Ability to travel up to 25%, as appropriate.
* Ability to embody our culture and values.
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Responsibilities
* You will ensure account health by proactively monitoring all activities, while seeking feedback to grow more of their business and creating long‑term strategies to improve the client experience. You’ll also establish the business value of Microsoft’s advertising solutions by proactively developing a solid, comprehensive understanding of clients’ marketing needs and delivering advertising solutions as part of their overall marketing strategy.
* You will leverage relationships with key client contacts and seek both formal and informal feedback to acquire, retain, and grow more of their business. You will identify and understand the drivers of satisfaction, help create long‑term strategies to maintain client satisfaction, anticipate issues and risks, identify drivers of dissatisfaction, determine the root cause of problems, and remove blockers. You’ll establish recovery action plans to improve the client’s overall experience.
* You will adopt Microsoft sales strategies as you proactively leverage Unified Client Management (CRM) tools to increase performance, satisfaction, and upsell opportunities. You’ll also generate business and upsells by developing value‑proposition presentations and specialised business plans for clients.
* You will proactively develop a comprehensive understanding of clients’ marketing needs and their competition to anticipate their needs and deliver new insights to them. You’ll also proactively own and elevate relationships throughout multiple levels at the customer’s organisation.
* You will act as a thought leader on industry trends, technology, and KPIs. You’ll also leverage competitive knowledge to elevate the client’s success and create solutions that increase revenue.
* You will create a collaborative, trust‑based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. You’ll demonstrate Microsoft’s culture of inclusiveness and diversity at all times and contribute to the success of others by promoting mutual learning.
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