Details of the job are provided below.
Further information is available in the Job Description and Person Specification.
Job Details
Job reference REQ***** Date posted 29/04/2026 Application closing date 12/05/2026 Location Beaufort House Salary Grade 6 SCP 17 - SCP 22 £31,022 - £33,699 Package "Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities."
Contractual hours 37 Basis Full time Job category/type Housing Services Attachments Reasons to Work for Neath Port Talbot Council.pptx Support And Accommodation Officer REQ***** JDPS.docx
We are currently seeking a committed, enthusiastic and organised individual to join our team as a Support & Accommodation Officer.
The Emergency Accommodation Support Team sits within the wider Homelessness Assessment, Prevention, and Support Service (HAPSS).
This service provides support to all households placed into emergency accommodation.
As a Support and Accommodation Officer, you will work as an integral part of our team in supporting households as they navigate their homelessness – through tailored, person-centred support delivered with empathy and compassion.
You will do this through providing appropriate, accurate and timely support, advice, information, and assistance.
You will work to identify support needs, and address barriers to successfully enable households to move on and secure suitable alternative accommodation.
You will be part of a dynamic team of staff, who have a host of experience, skills, and knowledge, and work in partnership with a wide range of internal and external services to provide relevant support to our service users.
The work is fast paced, varied, and rewarding.
In a challenging and reactive service, you will be trusted to use your initiative while being supported through regular supervision and strong team working.
Daily Routine and Responsibilities
Daily routine will involve:
Working directly with households placed into emergency accommodation, providing housing and tenancy related support through:
Development and implementation of Support Plans created through Support Needs and Risk Assessments.
Partnership working with key stakeholders such as housing and specialist support providers.
Maintaining accurate and timely case records in line with statutory and funded service requirements.
Working within the parameters of the Housing (Wales) Act, **** and Renting Homes Wales Act, ****, ensuring all statutory obligations are met.
About You – Qualifications and Experience
Do you have:
Experience of delivering a front-line homelessness or housing-related service with a working knowledge of homelessness legislation and good practice.
Experience of working in a multi-agency environment, with an understanding of partner agency roles.
Knowledge of issues and problems encountered by homeless households and an understanding of how to overcome those problems.
Strong problem-solving skills, with the ability to manage your own workload effectively.
Effective written and verbal communication skills, with good numeracy and IT skills.
Strong organisational skills, with the ability to manage competing demands and work independently as well as part of a team.
*You will also hold a minimum of 4 GCSEs at Grade A–C (or equivalent).
Benefits
Hybrid working (in some roles) and flexible working schemes to improve your work life balance.
Benefit from a competitive employee package with a notable 15.3% employer pension contribution.
Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (plus the additional 8 bank holidays).
Access discounted gym membership with Celtic Leisure.
Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment.
Purchase a new car through Tusker salary sacrifice scheme.
Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
DBS Requirements
This post is subject to an enhanced DBS disclosure.
Safeguarding
Neath Port Talbot Council is fully committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements
Welsh Language skills are not required.
EEO Statement
Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English.
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