Sedgwick is pleased to announce that it is hiring a Team Leader to join the Corporate Accounts Management team for our Healthcare division.Fully remote vacancy3-month contractAPA qualification in Insurance (Mandatory)Key rolesDelivery of operational excellence and transformation within Customer Care Solutions. The successful candidate will be required to identify and remediate operational issues as needed in different parts of the operation, as well as proactively drive transformational change to maximise the performance of teams and deliver on agreed Revenue Targets, KPI's and Client SLA's.Specific responsibilities (including but not limited to)To provide strong and visible leadership to their Team members through clear and engaging communication and working collaboratively with the Operations Manager to consistently achieve SLAs and Targets.Responsible for team delivery of a professional and motivated customer services.To develop the Customer Service Capability and Performance of the team in collaboration with the Operations Manager and fellow Team Leaders.Point of technical and process referral for the Team members.Performance management including completion of monthly incentives for direct reports, working with the Operations Manager to set and monitor appropriate team and individual targets.Active involvement in weekly sales team meetings to review and develop team performance.To support the Operations Manager in planning resource / campaign scheduling.To liaise with the QA Unit to monitor and resolve complaints in accordance with CPC.Work with Operations Manager to develop Management Information for monitoring of team performance.Qualifications/skillsAPA Qualification essentialA minimum of 3+ year's in a similar operational role focused on transformation and people managementGeneral insurance and /or operational management within business process outsourcing background desirableA degree in business or related disciplineClient or Project Management experience desirableExperience with training and managing quality in complex multi-client environmentExcellent written and verbal communication skillsBenefits of working for Sedgwick in IrelandBike to Work SchemeTax Saver Travel SchemeDiscounted onsite Gym Membership (Dublin 4)Discounted onsite Montessori (Dublin 4)EAP – Employee Assistance ProgrammeLife CoverPHI – Permanent Health InsuranceExams & Professional Membership FeesProfessional and personal development opportunitiesSedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF3, CF4 and CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.