International Trade Coordinator
We are seeking a detail-oriented professional to oversee the clearance of international freight through customs and provide expert guidance on regulations at both origin and destination points.
About the Role:
* Handle customs clearance documentation in compliance with relevant regulations.
* Liaise with customs authorities daily to ensure smooth operations.
* Provide excellent customer service to key account customers.
* Specialize in customs compliance and assist in resolving issues that may arise.
* Maintain and update policies, procedures, and controls to ensure efficiency and effectiveness.
* Ensure correct processing and collection of Duty/VAT.
* Resolve queries and refunds promptly to maintain customer satisfaction.
* Maintain and update DLSOPs, assisting Sales & Account Management with cost-saving solutions.
* Conduct daily and weekly audits to identify improvement opportunities and risks.
* Train new staff and update current staff on changes in customs regulations.
About You:
* A proven track record in customs compliance and trade coordination.
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment and meet deadlines.
* Familiarity with customs regulations and procedures.
* Strong analytical and organizational skills.