Job Title:
Duty Manager
Location:
West Cork, Ireland
Role Type:
Full-Time, Permanent
Reports To:
Operations Manager / General Manager
About the Role:
The Noel Group is currently recruiting for an experienced Duty Manager on behalf of a well-established luxury hotel located in West Cork.
This is an exciting opportunity for a hospitality professional to join a high-performing team within a renowned property known for exceptional guest experiences and premium service standards.
The Duty Manager will play a key role in the day-to-day running of the hotel, ensuring smooth operations across all departments while delivering outstanding guest satisfaction.
The successful candidate will act as a leader on shift, supporting teams, resolving issues, and maintaining the highest standards expected within a luxury hospitality environment.
What's in it for you?
€35,000-€40,000
Opportunity to work in a prestigious, scenic resort environment
Career progression within a well-established hospitality group
Ongoing training and development
Staff meals on duty
Employee wellness and recognition programmes
Discounts on accommodation, dining, and spa services
Key Responsibilities:
Oversee the daily operations of all hotel departments, ensuring seamless service delivery
Act as the main point of contact for guests, handling queries, complaints, and feedback in a professional manner
Lead and support departmental teams to maintain high service standards
Ensure compliance with health & safety, hygiene, and company policies
Monitor staffing levels and coordinate with department heads to ensure efficient rostering
Conduct regular floor walks to ensure presentation, cleanliness, and service standards are upheld
Assist in training, mentoring, and performance management of staff
Handle cash management procedures and end-of-shift reporting where required
Support the management team in achieving operational and financial targets
Manage emergency situations effectively and in line with company procedures
Key Requirements:
Minimum 2-3 years' experience in a Duty Manager or supervisory role within a 4* or 5* hotel environment
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proven track record in delivering exceptional guest service
Ability to work under pressure in a fast-paced environment
Flexible approach to working hours, including evenings, weekends, and public holidays
Strong problem-solving and decision-making skills
Knowledge of hotel PMS systems and standard operating procedures
A passion for hospitality and attention to detail
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