Job Opportunity
We are seeking a highly skilled Customer Success Manager to join our team. This is an exciting opportunity to work with a mission-driven organisation that helps charities, schools, and community groups make a real difference through innovative fundraising initiatives.
Key Responsibilities:
Manage relationships and provide hands-on support to help fundraisers reach their goals.
Review and analyse weekly fundraising performance to identify trends, opportunities, and areas for improvement.
Partner with fundraising organisations to inspire, empower, and energise their teams.
Growth Support:
Assist fundraisers in launching and promoting their campaigns.
Develop and manage projects to help attract and retain supporters.
Provide tailored guidance, promotional materials, and communication templates.
Update and maintain fundraiser web pages and resources.
Process Management:
Handle documentation, trackers, reports, and communications with accuracy and efficiency.
Requirements:
Proven experience in fundraising, events, or customer success/account management.
Strong communication skills written, verbal, and presentation.
Excellent relationship-building and customer engagement abilities.
High proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Strong data management and analysis capabilities.
Exceptional attention to detail and organisational skills.
A positive, flexible, and solution-focused approach.
Ability to work independently and deliver results remotely.
What We Offer:
A full-time permanent position
A competitive salary range of €36,000 - €42,000
Fully remote working arrangements
Opportunities for career growth and development
How to Apply:
Contact Fiona Ralph at #LI-FR3