The Role:
Field Service Engineer
We are seeking an experienced Field Service Engineer with CSSD expertise to join our team in Ireland.
* Perform installation, commissioning, and validation of medical equipment.
* Offer clinical support to ensure proper operation and usage of medical equipment.
* Establish and maintain positive relationships with clients by delivering exceptional customer service and technical support.
* Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues efficiently.
* Provide ongoing training to hospital staff on the use of medical equipment, ensuring compliance with regulatory standards.
* Liaise with customer support administration for the processing of service reports, invoicing, and related documentation.
* Maintain accurate records of all activities and service interventions in compliance with company procedures.
* Ensure all service activities are carried out in line with relevant industry regulations.
About You:
You must have CSSD experience, a deep understanding of hospital and clinical sterilization practices and workflows. A background in engineering (mechanical/electrical) or service/maintenance technology is also required. Additionally, field-based experience with medical devices or electronic equipment is essential.
Requirements:
* CSSD experience with a deep understanding of hospital and clinical sterilization practices and workflows.
* A background in engineering (mechanical/electrical) or service/maintenance technology.
* Field-based experience with medical devices or electronic equipment.
* A national trade qualification or further education in Engineering or Service/Maintenance Technology.
Skills & Competencies:
* Excellent communication and customer service skills, with the ability to build strong, trusting relationships with clients.
* Strong troubleshooting, analytical, and problem-solving skills.
* Ability to handle both electrical and mechanical components of medical equipment.
* Organizational skills and the ability to work efficiently under pressure.
* Flexibility and willingness to travel as required for field-based tasks.
* A full clean driver's license is required.
Benefits:
This role offers excellent benefits, including competitive salary, comprehensive training, and opportunities for career growth. If you are a motivated and skilled Field Service Engineer looking for a new challenge, we encourage you to apply.