What you'll do...
Reporting to the Manager - Technology, we're looking for a technically fluent and execution-focused Technical Product Manager (TPM) with 2–3 years of experience to support the evolution and scaling of our Internal Developer Platform (IDP), which leverages a third-party tool. This role is ideal for a product manager who enjoys working across engineering, DevOps, compliance, and QA to deliver tools and services that improve developer experience, governance, and operational excellence.
The TPM will drive end-to-end product delivery — from shaping requirements and facilitating Agile ceremonies to supporting testing, documentation, and rollout. Reporting directly to the Manager of Technology, the TPM will closely collaborate with the manager to scale and roll out the IDP effectively across the organization, ensuring alignment with technical strategy and organizational goals.
In this role, you will
Product Ownership & Execution
* Drive execution of the product vision for Cortex-based IDP.
* Lead and facilitate quarterly planning sessions, define objectives, and align capacity with goals.
* Manage the product backlog, prioritize work, and ensure delivery aligns with roadmap.
* Run Agile ceremonies: sprint planning, reviews, retrospectives, daily standups, and backlog refinement.
Policy, Governance & Compliance
* Work with InfoSec, compliance, and enterprise architecture to translate policies and business requirements into clear, actionable user stories.
* Ensure the platform supports organizational standards for security, auditability, and compliance.
Testing & Quality Support
* Collaborate with the Quality Assurance team to support UAT (User Acceptance Testing).
* Ensure delivered features align with business requirements and acceptance criteria.
* Facilitate issue triaging and feedback incorporation during testing cycles.
Documentation & Developer Enablement
* Create and maintain knowledge articles, user guides, and internal documentation for developers and end users.
* Drive platform onboarding and enablement activities in collaboration with engineering and DevRel teams.
Stakeholder Engagement
* Organize and lead stakeholder meetings to gather feedback, align priorities, and communicate progress.
* Act as the central point of contact between engineering teams, DevOps, QA, InfoSec, and business stakeholders.
What you'll bring to the team...
• Bachelor's degree qualified in Computer Science or a related field
• 2–3 years' experience as a Technical Product Manager or Product Owner in a cloud/platform engineering or DevOps environment.
• Strong understanding of Agile methodologies and software development lifecycle.
• Familiarity with DevOps principles, CI/CD processes, and developer tooling.
• Working experience or strong knowledge of:
• Azure DevOps (ADO) – Boards, Pipelines, Repos, Artifacts
• Experience in writing user stories, managing backlogs, and translating complex technical/compliance requirements into executable work items.
• Proven ability to support QA/UAT by validating features meet business expectations.
• Excellent verbal and written communication skills, including the ability to create clear, concise documentation and knowledge base content.
It would be even better if you also had...
• Solid understanding of Git, Microsoft Azure, Infrastructure as Code (IaC) tools (e.g., Terraform, Bicep), and code quality/static analysis tools.
• Relevant certifications such as:
• Product Management certifications (e.g., PSPO, CSPO, Pragmatic Institute, or equivalent)
• Certified Scrum Master (CSM) or other Agile delivery certifications
• Hands-on experience with Cortex, Backstage, or other Internal Developer Platform (IDP) tooling.
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role.