Job Overview:
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The Support and Maintenance Coordinator plays a vital role in ensuring the operational performance of our electric vehicle charging network. As the central point of contact, you will coordinate maintenance activities, resolve technical support requests, and ensure seamless customer communication.
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Key Responsibilities:
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* Act as the initial point of contact for support escalations and maintenance scheduling.
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* Coordinate preventive and corrective maintenance with field teams and service providers.
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* Monitor EV charger uptime using backend systems and initiate service tasks as needed.
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* Log and manage support tickets via helpdesk/maintenance management software.
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* Maintain accurate service records, including parts usage, site visits, and resolution timelines.
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* Communicate updates to customers, partners, and internal stakeholders effectively.
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* Work closely with technical support and engineering teams to resolve complex issues.
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* Generate regular reports on service performance metrics, downtime, and KPIs.
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* Support inventory control by tracking spare parts and maintenance equipment.
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* Ensure compliance with safety protocols, regulatory guidelines, and SLAs.
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Candidate Requirements:
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To succeed in this role, you should have:
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* 2–4 years of experience in technical coordination, maintenance planning, or field service support.
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* Experience in sectors such as electric vehicle charging, telecom, energy, or facilities management.
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* Strong administrative, organizational, and time management skills.
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* Familiarity with helpdesk or ticketing platforms (e.g., Freshdesk, Zoho Desk).
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* Excellent interpersonal and customer service skills.
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* Ability to understand and interpret technical documents and service manuals.
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Preferred Qualifications:
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A degree in Engineering, Electrical Technology, Operations Management, or a related field would be advantageous, along with:
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* Hands-on experience with EV charging systems or similar infrastructure.
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* Knowledge of OCPP, IoT platforms, or charger management software.
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* Understanding of basic electrical systems and site commissioning.
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* Familiarity with GIS/location tools for dispatch and support planning.
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What We Offer:
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Join our team and benefit from:
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* Competitive salary with performance-related incentives.
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* Opportunities for career development in a high-growth industry.
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* Collaborative, inclusive, and supportive team environment.
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* Exposure to innovative technologies in clean transportation.
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* Training and certification opportunities, including health and safety compliance.
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