About Us
Home to the iconic Instantor Brand, Sanbra Fyffe is a market leader in the manufacturing, wholesale and distribution of plumbing supplies to the builder's merchants trade for 90 years.
At Instantor, our values aren't just words on a page — they shape how we work, support each other, and deliver for our customers. We're looking for someone who shares these values and wants to thrive in a collaborative, customer-focused environment.
Teamwork: All departments within the business act as one team to make Sanbra Fyffe the best it can be.
Customer Focus: We commit to meet and exceed our customer's expectations, by placing the customer at the centre of all our decisions.
Quality & Reliability: We focus on doing things the right way, the first time; delivering on quality, on time and on cost.
Expertise: We develop and manufacture solutions to provide our customers with maximum value.
Role Purpose
An exciting opportunity has arisen for a motivated, ambitious Quality & Aftersales Administrator to work with a long-established market-leading Company to join our expanding 'Customer Service Team' in Santry, Dublin 9.
Due to continued growth of the business, we are currently recruiting for the role of Quality & Aftersales Support Administrator to work as part of our New Product Development (NPD), technical support and quality team within our Heating & Plumbing Division reporting directly to the Quality & NPD Manager.
Key Responsibilities
* Act as initial point of contact for after-sales support queries from merchants, installers, end-users and sales team.
* Screen requests for technical/aftersales support, capturing all relevant caller information.
* Schedule after-sales service calls with internal and contracted technical service agents, escalating if required.
* Record warranties registered by consumers on company websites to Workpal
* Manage product repairs / calibration through to completion.
* Manage jobs assigned to contracted technical service agents (TSA's) through to completion.
* Assist Quality Manager with preparation for NSAI audits – ISO 9001, ISO 14001, ISO 17025, EN 1254-2, EN 21003.
* Manage product specification spreadsheets provided by tech team and sending relevant ones to customers and sales team on request, ensuring current versions are used across all platforms.
* Liaise with Quality Manager on all product quality issues to ensure that all customer feedback is taken on board in the production process
The ideal candidate will be /have:
* 1-2 years' experience in a similar role with a proven ability to deliver excellent communication & customer service standards.
* Professional telephone manner.
* Highly organised and have an excellent eye for detail and accuracy.
* Good computer skills (working knowledge of all Microsoft Office packages).
* Excellent communication skills, both written and verbal and be a good listener.
* Have a proven ability to analyse and solve problems in a prompt, efficient and calm manner.
* Be a team player but also possess the ability to work on their own initiative.
* Knowledge of Workpal / Salesforce an advantage however full training will be provided.
Benefits Package
* Salary negotiable DOE
* Employer Pension Contribution
* Training & Development, Career progression (The Sanbra Group are happy to invest in our people to help them to progress within their role and within the Group)
* Employee Assistance Program (for you, your partner/spouse, and dependents 16+)
* Staff Discounts
Learn more at
At Instantor we are strongly committed to providing equal employment opportunities for all.
Job Type: Full-time
Pay: €29,000.00-€32,000.00 per year
Benefits:
* Bike to work scheme
* Company pension
* Employee assistance program
* Employee discount
* On-site parking
Work Location: In person