Café Operations Leader
As a dynamic and visionary leader, you will be responsible for driving excellence in every customer interaction while motivating and developing the team to deliver outstanding service.
Cultivate a customer-focused culture, ensure exceptional service, high-quality food presentation, and prompt problem resolution. Maintain a well-organized, clean, and efficient café environment, ensuring smooth daily operations.
Efficiently manage the point-of-sale system, monitor transactions, and ensure cash-handling accuracy. Supervise stock levels, coordinate with suppliers, and ensure appealing and organized food displays.
Enforce food safety and hygiene regulations, implement best practices, and promote a safe working environment for staff and customers.
Recruit, train, and develop front-of-house staff, fostering a positive and high-performing team culture.
Key Responsibilities
* Leadership: Oversee front-of-house operations and motivate the team to deliver outstanding service.
* Customer Experience: Cultivate a customer-focused culture and ensure exceptional service.
* Operational Excellence: Maintain a well-organized, clean, and efficient café environment.
* Sales & POS Management: Efficiently manage the point-of-sale system and ensure cash-handling accuracy.
* Stock & Display Management: Supervise stock levels and ensure appealing and organized food displays.
* Compliance & Safety: Enforce food safety and hygiene regulations and promote a safe working environment.
* Team Leadership: Recruit, train, and develop front-of-house staff.
Requirements
* Managerial or supervisory experience in a café, restaurant, or hospitality environment.
* Strong leadership and team management skills with a passion for mentoring and developing staff.
* Excellent customer service and communication abilities.
* Food Safety Training and awareness.
* Strong problem-solving skills and ability to multitask.
Arboretum offers a friendly, supportive working environment, opportunities for learning and development, staff discounts across Arboretum retail and café, daytime working hours, and an employee referral bonus scheme.