Your new company As Service Desk Coordinator, you will join a leading Irish semi-state utility company who are responsible for the delivery and maintenance of utilities across Ireland. Your new office is conveniently located in Dublin City and is accessible via public transport. Your new company requires you to join their team for 12 months. You will have a hybrid working model: 2 days in the office, 3 days at home. Your new role As Service Desk Coordinator, you will provide both administrative and customer support. Your duties will include, but are not limited to, monitoring the email inbox, logging incoming requests, tracking requests' progress, feedback collection, generating reports, scheduling meetings and all general administrative and ad-hoc duties. This is a great opportunity for you to gain excellent experience within a reputable Irish semi-state organisation. What you'll need to succeed You will ideally have recent relevant experience in a customer services, administrative support or service coordination role. You will have strong IT skills with proficient working knowledge of MS Suite, experience of using a ticketing system is desirable. You will have excellent customer service, organisation and time management skills. The ability to work collaboratively with a team is essential. What you'll get in return You will be rewarded with a competitive salary and gain invaluable and transferable experience in an innovative team within a reputable semi-state organisation. Your new role offers a hybrid work model. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: customer service administration service desk coordination Benefits: €40000-€450000