Epic Client Systems Administrator
At Optum, we deliver care and use technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
About the Role:
We are seeking a skilled Epic Client Systems Administrator to install, configure, maintain and deploy the Epic client. You will play a key role in ensuring that Epic application and infrastructure changes are communicated to the necessary teams across the enterprise.
Careers at Optum:
We offer flexible work arrangements, and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities:
· Successfully complete all required job training, including Epic certification, within first six months of employment and keep certifications up to date
· Install, configure, maintain and deploy the Epic client and other delivery infrastructure components on Microsoft Windows servers
· Maintain and support Epic ancillary services like Hyperspace and Interconnect and the related services
· Help manage the Change Control processes for all Epic environment build migrations and infrastructure upgrades
· Monitor Epic system performance as part of daily operational requirements
· Review Sherlock and Galaxy notes and apply routine upgrades to all Epic environment client applications and back-end services
· Assist in integrating other applications with Epic using web services
· Implement Epic system high availability strategies and mechanisms
· Monitor and fine tune the performance of Caché database instances
· Develop disaster recovery procedures
· Maintain Epic production (PRD) and non-production (non-PRD) Hyperspace, Hyperdrive, and client connection environments
· Troubleshoot and diagnoses Epic application issues and implement solutions
· Ensure Epic application and infrastructure changes are communicated to the necessary teams across the enterprise
· Define, create user accounts, profiles, roles and maintain required audit information
· Works closely with database, environment/infrastructure and internal/external enterprise security teams
· Provide on call support for production performance/availability or other critical issues
· Performs other duties as assigned
Required Qualifications:
• Degree Qualified in relevant field (Data Science or STEM subject) or equivalent experience
Preferred Qualifications:
• Experience working with Epic Systems
• Experience or knowledge of SQL Administration
• Experience working in an entry Level role or at a helpdesk
• Experience working on Cloud Platforms (Azure or AWS)
About Us:
UnitedHealth Group's mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life.