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Job Description - Trust and Safety (Triage Support work) - Process Associate - English – On Site Dublin (HMS******)
In this role, you will support customers in English via Chat, email, and other support tools.
Responsibilities
Coding fluency in Unity C#, Unreal Engine C++, Android 2D
Understanding of Github and its utilization in development life cycle
Experience game development in different platforms, i.e. Android / IOS / Web / Augmented Reality / Virtual Reality & Consoles
Familiarity troubleshooting hardware devices, including prototypes
Experience in Command Line Tools and ability to review logs derive root cause, develop test cases.
Familiarity with gaming ecosystem and game design (object-oriented programming, 3D design, build paths, etc)
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues
Serve as an advocate for the user community
Become and remain knowledgeable about products and community standards
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Investigate and resolve issues that are reported such as requests for account support and reports of potentially bugs
Identify inefficiencies in workflows and suggest solutions
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures.
Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing
ML model training (good to have)
Minimum qualifications
Diploma/Advanced/Higher/Graduate Diploma in Programming or Game development.
Effective, clear, and professional written communication in English to support clients (Read and write codes C# & C++) via Chat, Email, and other support tools
Fresh graduate or candidate with experience in service support/related field
Must be able to commit to 24 X 7 rotating shift
Must be able to work on weekends and public holidays
Flexibility to take on multiple tasks, problem-solving/critical thinking skills
Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy
Preferred qualifications and skills
Preferably with service support and game development/programming experience
English proficiency/reading comprehension
Communication (written / insights synthesis and reporting in a presentation)
Decision making / critical thinkingAnalytical skill (trend and insight identification and sizing)
Product and technical issue understanding
Why join Genpact?
Lead AI-first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career— Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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