Overview
Alpine Healthcare - Care Co-Ordinator - Full Time / Part Time and Weekend Cover available
Job title: Care Co-Ordinator
Reports to: Service Manager
Line Manager: Service Manager
Summary of post: Responsible for the day-to-day running of the Service User/Staff Schedules and other tasks as assigned.
Position Statement: Care Coordinator to manage Schedules for all the Service Users. The Care Co-ordinator should be able to work unsupervised to meet deadlines, work under pressure and coordinate well with Support workers, Service Users, Care Co-ordinator Team Lead, Home care Service Manager, and Team Leader. This is a fast-paced, critical role within the home care service.
Eligibility: Knowledge of Microsoft Office (MS Outlook, MS Excel, MS Word). Previous experience in a client care role and/or similar background. Preferable to have current or prior experience of working as a Scheduler/Service Coordinator in a Home Care or healthcare setting. An open approach to problem solving and willingness to think outside the box is encouraged. Willing to take part in various projects.
Location: On-site
Availability: Flexible across 7 days. On-call or out-of-hours duties on a rota may be required.
Salary: €27,000-€30,000 per annum DOE pro rata at 40 hours.
Responsibilities
* Answering calls in a friendly, professional, and knowledgeable manner.
* Coordinating roster for Homecare support workers daily using software.
* Maintaining professional relationships with Service Users and staff.
* Organising and participating in staff inductions with service users.
* Daily follow-up of inquiries and managing/sharing the Service User inquiry logs.
* Processing new HSE/private referrals and carrying out related administrative tasks.
* Recording complaints empathetically and logging them; sharing with Sr. Management and the Service Manager in a timely manner.
* Supporting consultants and maintaining operations to the agreed standard, complying with policies and regulations.
* Marketing the organisation and selling its services at agreed prices.
* Managing emergencies effectively.
Qualifications & Skills
* Excellent communication, planning, and organisational/multi-tasking skills.
* Negotiating skills and empathy towards Service users and staff.
* Ability to cope with pressure, be efficient, and energetic; adapt to change in a busy environment.
* Understanding and commitment to empowering service users.
* Able to self-manage and ask for help when needed; commitment to a high professional standard.
* Experience in a similar role; ability to influence others and develop professional relationships with Service Users, families, co-workers, and Management.
* Enjoy working in a small, diverse, team-oriented environment; prioritisation and time management.
* Ability to work independently and meet deadlines; willingness to undertake other duties as assigned.
Benefits
* Parking
* Support for Further Education
* Company events
* Fortnightly pay
* Long service awards
* Continuous support for staff
* Free Garda Vetting
* Employee referral scheme
* Free comprehensive induction and training programme
* Career development opportunities
* Leadership development programme
Team & Roles
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
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