We are seeking a Technical Support Engineer with Plumbing/Electrical/Refrigeration experience to join the Technical Support team in Galway. (please note this is not an IT position.) The role is based in our Galway office.Job descriptionThe engineer will be part of a technical support team, providing technical support and training on all Joule products and systems to customers and internal staff. More specifically the Engineer will be responsible for:Installation, maintenance and fault finding support on their range of Heat Pumps, heating, hot water and ventilation products and systems.Provide technical support to clients and customers and staff.Work as part of a team to solve problems and provide solutions for the client.Create technical content related to Joule Products.Candidate RequirementsThe successful candidate will have the following skills and attributes:Plumbing/Electrical/Refrigeration experience.Excellent Communications skills.Strong customer focus and telephone mannerBe able to work well as part of a team whilst also having the ability to work on own initiative.Strong IT and analytical skills.Excellent problem-solving skills and attention to detail.The following would be an advantageVentilation and Heat pump design and its integration in buildings.Qualifications in a trade such as electrical, plumbing, or refrigeration.Qualifications in an engineering discipline such as Mechanical, energy or building services.Part L & Part F Building regulationsUK & Irish Building RegulationsBuilding industry rules and regulations for heating, plumbing, electricity and Refrigeration.Work Schedule:8am – 5pm Monday to FridayOffice Based (Galway)Included in RoleFurther Education OpportunitiesProduct TrainingJoule Pension SchemeHealth Insurance PackageMobile PhoneSalaryNegotiablePaid MonthlyJob Types: Full-time, PermanentBenefits:Bike to work schemeCompany eventsCompany pensionPrivate medical insuranceWork Location: In person