Job Title: Part-Time Administrative Assistant
Location: Kenmare Office
Hours: 20+ hours per week (Monday - Friday)
About Us:
We are a dynamic company specialising in HVAC services, committed to providing excellent service to our customers. We are currently seeking a reliable and organised Administrative Assistant to join our team on a part-time basis.
Job Overview:
As an Administrative Assistant, you will play a vital role in supporting our office operations and customer service functions. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
* Handling incoming and outgoing telephone calls professionally
* Managing debt collection, including contacting domestic customers and chasing payment for commercial invoices
* Preparing and processing commissioning certificates
* Following up on quotes, return visits, and Planned Preventative Maintenance (PPM) plans
* Sending and tracking service reminders to customers
* Managing key facilities management account and handling all related correspondence
* Scheduling annual and biannual servicing for maintenance accounts
Skills and Qualifications:
* Previous experience in an administrative or customer service role preferred
* Excellent telephone manner and communication skills
* Strong organisational and time-management abilities
* Ability to work independently and as part of a team
* Proficient in Microsoft Office (Outlook, Word, Excel)
* Experience with debt collection or account management is a plus
Job Types: Part-time, Permanent
Benefits:
* Bike to work scheme
* On-site parking
Education:
* Advanced/Higher Certificate (preferred)
Experience:
* customer service: 1 year (required)
Language:
* English (required)
Work Location: In person
Application deadline: 18/10/2024
Reference ID: Customer service administrator
Expected start date: 01/09/2025