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Technical Support Engineer - Spanish Speaking
View more categories View less categories Sector Engineering Role Professional Contract Type Permanent Hours Full Time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Ambition meets action, tech meets trust and innovation is a way of life.
The world of work is changing and we are looking for Trailblazers passionate about bettering business and the world through AI, driving innovation and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
You're in the right place!
Agentforce is the future of AI and you are the future of Salesforce.
Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin.
You will be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
The perfect candidate will be enthusiastic about technology, an outstanding and friendly communicator (written and verbal), proactive about investigating intricate technical concepts and helping others do the same.
They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment.
A fluency in
Spanish
in addition to English.
Key Responsibilities:
Own the complete end-to-end customer support experience.
Provide prompt, detailed analysis of technical challenges and business issues.
Provide customer happiness and deliver great experience.
Troubleshoot technical issues and integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities.
Take ownership of customer issues through to resolution – including troubleshooting, internal communication and providing mentorship on recommended standard methodologies.
Build and maintain Knowledge Base Articles both for internal and external audiences.
Open and continuous collaboration with your team to increase team spirit and team efficiency.
Required Skills/Experience:
Customer-focused or previous customer-facing experience.
Degree or Diploma in Computing/STEM (Computing/STEM such as Informatics, Computer Science, Information Systems, Software Engineering, or equivalent).
Ability to optimally prioritize, multi-task, and perform well under pressure.
Knows how or when to elevate customer issues as the need arises.
Programming abilities or ability to read code in one or more languages: Java, PHP, Python, Ruby, .
NET, JavaScript, and Perl.
Knowledge of Internet development technologies (HTML, JavaScript, XML, API, etc.) is required.
Understanding of database concepts and SQL.
Excellent written and verbal communication skills.
Comfortable interacting with other departments and management – ability to work with different internal teams.
Ability to communicate technical concepts clearly and optimally.
Proficient in Spanish in addition to English.
Desired Skills/Experience:
Relevant prior experience working in Technical Support.
Previous experience with Salesforce and its technologies.
Any official Salesforce Certification.
Familiarity with Trailhead or a Trailhead Ranger status.
CRM domain knowledge.
VisualForce and Apex knowledge.
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.
Experience with Eclipse IDE and ANT.
Familiarity with Internet technologies: firewalls, web servers, proxy servers, etc.
Additional language proficiency is a bonus.
*LI-Y
Company
About Us
We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You.
Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our #1 AI CRM.
And we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good — you've come to the right place.
Our Commitment to Equality
At Salesforce, our commitment to driving equality and greater business value does not waver.
We're working with employees, partners, Trailblazers, and customers to move closer to equality for all.
We are a Disability Confident Scheme member and support inclusive hiring practices.
For details on accessibility, office accommodations, and compliance with disability inclusion, please refer to our accessibility guides and office of accessibility resources.
Additionally, we celebrate our various awards and achievements including the Valuable 500, ILO Global Business and Disability Network membership, and the Disability Equality Index Award UK ****.
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