Job Title: Guest Services Manager
We are currently recruiting for an experienced Guest Services Manager to join our friendly Front Office team.
Job Description:
The successful candidate will be responsible for leading and supporting the team to ensure a warm and efficient welcome for every stay. This may suit an Assistant Front Office Manager looking to take the next step in their career.
Responsibilities:
* Preparation, implementation, and training of standards operating procedures (SOPs) and service standards.
* Ensuring arrival and departure procedures are followed to ensure a positive guest experience.
* Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
* Attend meetings such as morning stand-up and weekly head-of-department meetings.
* Overseeing the allocation of rooms and liaising with accommodation to ensure timely availability.
* Promote the hotel, its outlets, and local activities to all guests.
* Ensure filing and administration in the department is in order.
* Recruitment and training of new team members.
Requirements:
* Previous experience as Front Office Manager/Assistant Manager is essential.
* Working knowledge of front office systems, including Hotsoft.
* Excellent written and spoken English.
* Excellent interpersonal, organizational, and communication skills.