About Medserv:Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.Role Overview:Due to internal growth at Medserv, we are actively looking for a Patient Administrator to join our Remote Practice Management team based in our Athlone Office. You will be working closely with a Medical Secretary ensuring you are meeting and exceeding client expectations. On a daily basis you will be managing a high volume of calls (circa communications) from patients, secretaries and other medical professionals.Duties & Responsibilities:Managing calls from patients, secretaries, and other medical professionalsResolving Customer QueriesProcessing PaymentsIssuing correspondence to patientsScanning & Filing Sensitive DocumentsAssisting with aspects of clinic managementManaging internal and external email queriesWorking as part of a teamDealing with ad-hoc duties as they ariseRequirements and Skills:Strong communication and customer service skillsExceptional attention to detail and time managementPrevious experience in medical reception, administration, or customer service (e.g., hospitality/travel industry)Proficiency in Microsoft Office and Outlook, with experience handling phone enquiriesFamiliarity with clinical systems (desirable but not essential)Ability to work independently and collaboratively as part of a teamCalm under pressure in a fast-paced medical settingFlexible and adaptable, with a willingness to support the team as neededAbility to handle sensitive situations with empathy and quickly build rapportExcellent telephone mannerPackage:Salary circa £28,100Team performance bonusMaternity & Paternity Leave - Ts and Cs applyPension contributionHealth InsuranceEAPLife AssuranceGym membershipWorkcation optionsSick leaveAdditional annual leave based on length of serviceSupport for professional developmentSports & Social eventsHealthy food with comfortable on-site recreational facilitiesAccess to tax incentive schemes i.e. commuter & bike 2 workAdditional Info:This is a full-time, office-based role, Monday - Friday with the potential for hybrid working post probation.All offers of employment are subject to a valid work permitRole commences immediately