The Arklow Bay Hotel is a well established 4* hotel set in the picturesque seaside town of Arklow Co. Wicklow. The Arklow Bay Hotel has 91 bedrooms many with stunning Bay views and Conference & Banqueting facilities for up to 450 guests. The Hotel also offers excellent dining options in The Pottery Restaurant and the Ferrybank Lounge. The Bay Health & Leisure Club comprises a 18 metre pool with Jacuzzi, steam room, sauna, gym and aerobic studio and the Bay Beauty Rooms which offers a range of body & beauty treatments. Easily accessible Arklow is 64 kilometres from Dublin with a good train and bus network to service it.
We are currently recruiting a Conference & Banqueting Manager to join the team.
The successful candidate will be passionate about the hotel industry and have the following:
* Experience in wedding and event management.
-Excellent Customer Service and Communication Skills
-Experience in F&B staff training, knowledge and skills, customer service and service etiquette.
-Experience with report writing, e-mailing, training plans, administration.
-Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and customer service.
-Attention to detail and a strong desire to exceed all our guests' expectations is essential.
-Highly organized with the ability to prioritize tasks
-Excellent communications skills both oral and written
-Excellent personal presentation.
Responsibilities:
* To take control of all functions and provide feedback on any issues to the General Manager.
* To be responsible for set up and breakdown of function room for weddings.
* To fully communicate all updates/changes/requests directly to Wedding & Events Manager before giving client approval.
* In the absence of the Wedding & Events Manager, you will be required to show couples/customers our facilities and ensure all areas are in a presentable manner if possible.
* To assist the Sales, Events/Wedding Team and other management in all aspects of banqueting.
* To be up to date with all menus and pricing, to seek new business to optimize the use of the function and meeting rooms while working closely with the Sales & Marketing Director.
* To organize and assist with carrying out any reasonable guest and staff promotional events when required.
* To be knowledgeable and informed about the introduction of products and make sure this is done in accordance to standards i.e. beverage & wine lists and presentation products & props.
* To carry out all the banqueting duties to the highest standards.
* To follow up promptly on any guest request and ensure guest satisfaction is achieved.
* To be aware of relevant competitor information and market changes to suggest and support changes to our services / rates as appropriate.
* To constantly liaise with other departments to ensure all guest requests are attended to efficiently.
* To be fully aware of any menu updates, hotel promotions or special activities going on in the hotel/area.
* To log and maintain all checklists and information for maintenance standards and checklists relevant to your department.
* To promote good team relations in the department ensuring fairness and consistency in all dealings with team members.
* To be responsible for upkeep and organization of wedding storage area.
* To train the team to a desired level.
Salary depaends on experience.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Employee discount
* Gym membership
* On-site gym
* On-site parking
Experience:
* Hospitality management: 5 years (preferred)
Work Location: In person