Role Overview
As a Donor Care Manager, you will lead the donor team and oversee all aspects of donor care operations. Your role is conveniently located in Dublin City and offers a flexible hybrid work model.
Job Description
The successful candidate will be responsible for leading the donor team, overseeing relationships with third-party phone support agencies, delivering training, designing and executing stewardship plans, analyzing feedback to support continuous improvement, and managing reconciliation reports.
Key Responsibilities
* Leading the donor team and ensuring effective communication
* Overseeing all aspects of donor care operations, including relationship management and stewardship planning
* Delivering training and developing staff skills
* Designing and executing stewardship plans to optimize donor engagement
* Analyzing feedback to identify areas for improvement and implementing changes to enhance donor experience
* Managing reconciliation reports to ensure accurate and timely processing of donations
Requirements
To succeed in this role, you will ideally have a qualification in marketing or a related area along with proven experience in a donor care, customer care, or supporter relations management role. Previous experience leading and managing a high-performing team is essential.
Desirable Skills and Qualifications
* Proven experience in a donor care, customer care, or supporter relations management role
* Qualification in marketing or a related area
* Strong leadership and management skills
* Excellent communication, organizational, IT, and data management skills
* Able to work independently and prioritize tasks effectively
Benefits
As a Donor Care Manager, you will be rewarded with a competitive salary and gain invaluable and transferable experience within a reputable organization. You will also enjoy a flexible hybrid work model.