Overview
Job Title: Director of EHR Implementation
Department: IT
Reports to: Chief Information Officer (CIO) and Chief Operating Officer (COO)
Date: 2025
We are seeking a highly experienced and delivery-focused Director of EHR Implementation to lead the selection and full-scale deployment of a new hospital-wide Electronic Health Record (EHR) system. This is a contracted leadership role, reporting to the CIO and COO, and is central to one of the hospital’s most significant digital and operational transformation programmes. The Director will lead the programme from procurement through go-live and into early optimisation, managing governance, operational readiness, clinical engagement, staff training and benefits delivery. They will build a dedicated multidisciplinary team and ensure the system is delivered safely, on time and in line with organisational goals.
Key Responsibilities and Deliverables
* Lead the full lifecycle delivery of the hospital’s new EHR system, from selection and procurement through to go-live and optimisation
* Develop and manage a comprehensive implementation plan including timelines, workstreams, milestones and risk management
* Establish programme governance structures and report progress to the CIO, COO and EHR steering group
* Ensure alignment with hospital-wide strategic objectives, patient safety standards and service transformation goals
* Ensure full compliance with clinical safety, cybersecurity and information governance requirements (e.g. NIS2, GDPR, JCI and clinical risk frameworks)
* Coordinate with governance, quality and safety leads to support internal and external assurance processes
* Recruit and lead a cross-functional EHR programme team including project managers, clinical leads, analysts, developers, trainers and support staff
* Define and manage clear roles, responsibilities and reporting lines across internal staff and external partners
* Build a strong delivery culture focused on quality, collaboration and accountability
* Develop and lead the hospital-wide change management strategy for EHR transition
* Deliver a tailored training plan to ensure all staff groups are confident and competent ahead of go-live
* Establish and oversee a super user framework, floorwalker support and helpdesk integration for go-live and beyond
* Monitor adoption, readiness and staff feedback to adapt change plans as needed
* Serve as the primary interface between the programme and clinical, operational and administrative leaders
* Ensure that service user feedback is incorporated into system design, testing and transition planning
* Communicate programme objectives, risks and benefits regularly to stakeholders and sponsors
* Lead engagement with the selected EHR vendor and associated implementation partner
* Manage contracts, service level agreements and performance to ensure quality and delivery milestones are met
* Oversee all aspects of EHR implementation including design, build, integration, testing and go-live
* Ensure comprehensive go-live readiness planning and coordinate support operations across all departments
* Lead execution of the data migration strategy, ensuring clinical safety, accuracy and regulatory compliance
* Deliver structured knowledge transfer, documentation and handover to internal IT, clinical systems and support teams
* Lead post-go-live evaluation and early optimisation phases to stabilise the system and address issues
* Monitor benefit realisation, user experience, workflow alignment and system performance
* Drive continuous improvement planning with the CIO and operational leads to sustain adoption and outcomes
* Demonstrate outstanding leadership, stakeholder management and communication at all levels, including board-level engagement
Person Specification
Qualifications
* Bachelor’s degree in health informatics, clinical systems, project management, or related discipline
* Postgraduate qualification in healthcare leadership, informatics, digital health, or change management (desirable)
Experience
* Proven experience delivering full-scale EHR or clinical system implementations in an acute hospital setting
* Significant experience leading multidisciplinary project teams and external vendors under contract
* Demonstrated leadership in change management and user training across clinical and administrative settings
* Experience managing procurement, design, testing, data migration, go-live and post-go-live phases
* Familiarity with digital safety and governance frameworks (e.g. NIS2, GDPR) and related regulations
Core Competencies
* Deep knowledge of EHR platforms, functionality, configuration and clinical workflow alignment
* Understanding of data migration strategies, interoperability, integration standards and testing methodologies
* Knowledge of clinical safety frameworks, digital risk management and regulatory compliance
* Strong benefits planning, post-implementation evaluation and business change delivery
* Excellent IT governance, programme reporting and stakeholder management skills
* Excellent interpersonal, facilitation and conflict-resolution skills
* Ability to lead with authority while fostering collaboration and shared ownership
* High attention to detail, clear communication and structured problem-solving
* Resilience, adaptability and focus on outcomes under demanding programme timelines
Note
This job description outlines responsibilities and deliverables at the time of writing. The Hospital and the post holder may review and update this description as needs evolve.
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