We are looking for a passionate and dynamic Senior Event Manager to join our team in Dublin. In this role, you will be responsible for managing Conferences, Events & Incentive groups from conception through to operations and final account reconciliation. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.
We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Your responsibilities
What will I be doing?
* Oversee the planning, development, and execution of larger and more complex enquiries ensuring successful delivery within budget and timeframe.
* Identifying and mitigating risks, ensuring compliance with industry standards and implementing emergency plans.
* Drawing up and updating operational itineraries, ensuring all services are booked as per the client’s programme and budget.
* Overseeing event logistics to ensure smooth execution, including site inspections and fam trips.
* Managing all operational and administrative duties for efficient event delivery.
* Travel as necessary for site inspections and live events, both nationally and internationally.
* Some evening and weekend work may be required.
* Managing event budgets, including rate negotiation with suppliers to ensure competitive pricing.
* Handling full cost tracking and financial reconciliation for assigned events.
* Processing invoices for suppliers and clients.
* Monitoring overall financial performance of the department.
* Ensuring effective communication with clients, clearly conveying costs, timelines, and responsibilities.
* Serving as a trusted advisor to clients and aligning event planning with strategic objectives.
* Maintaining high service quality, ensuring processes result in high customer satisfaction.
* Providing quotations, proposals, and accurate briefings to clients.
* Negotiating contracts and maintaining relationships with suppliers to secure the best deals.
* Representing the company at industry events, networking forums, and trade associations.
* Staying up to date with domestic venues and activities.
* Promoting and integrating sustainable practices within event operations.
* Implementing new ideas into event offerings.
* Meeting PDRs, targets, and KPIs, ensuring alignment with business objectives.
* Implementing necessary training and development programs to enhance staff skills, performance, and career growth.
* Supervising junior team members and ensuring their development throughout the year.
* Driving the use of event management technology systems for improved project management and event outcomes.
Your profile
What skills do I need?
* Experience in tourism, operations, or event management
* Ability to take full ownership for assigned events and all other assigned responsibilities
* Proven project management and organisational skills
* Demonstrate leadership abilities by effectively managing and motivating team members fostering a positive working environment
* Strong communication and negotiation skills
* Proven excellent customer service skills and the ability to build and maintain relationships.
* Ability to work under pressure and multitask in a fast-paced environment
* High level of proficiency in CRM systems and Microsoft Office
* Willingness to be flexible and adaptable
* Have a keen attention to detail
* Be a team player and have a genuine, enthusiastic and approachable attitude.
* Adhere to all deadlines
* Be resourceful and creative when faced with obstacles
* Ability to be resourceful and think creatively to resolve problems
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