Our client is global organisation that sets science in motion, supporting life‑changing therapies in a world‑class manufacturing environment. This role offers real ownership, visibility and the opportunity to shape service delivery on a critical customer site.
They are seeking a driven and accountable Site Services Supervisor to lead their on‑site Laboratory Services Segment (LLS) team at a major biopharmaceutical manufacturing site in Ringaskiddy, Cork.
This is a hands‑on leadership role with full responsibility for operational delivery, team performance, customer satisfaction and compliance to Scope of Work (SOW), KPIs and regulatory standards.
This is a full‑time permanent position based at our clients customer site in Ringaskiddy, Cork.
If you thrive in an accountable, customer‑facing leadership role and want to combine operational control with strategic impact, we would like to hear from you.
The Role
Reporting to the Regional Operations Manager, you will lead a team of Material Controllers delivering Vendor Managed Inventory (VMI), stockroom and point‑of‑use services in a GMP‑regulated manufacturing environment.
You will act as the primary on‑site operational contact for the customer, ensuring services are delivered safely, compliantly and in line with agreed Service Level Agreements (SLAs) and KPIs.
This role combines operational oversight, people leadership, customer engagement and continuous improvement.
Role / Responsibilities
Operational Leadership
Oversee daily VMI and stockroom operations across manufacturing and laboratory areas
Plan and allocate workload to ensure service continuity and safe, on‑time in‑full (OTIF) delivery
Ensure adherence to agreed Scope of Work and service boundaries
Monitor task completion, audit readiness and documentation standards
Act as key operational contact for site stakeholders and SPOCs
Lead monthly operational reviews and contribute to quarterly business reviews
Ensure timely communication of risks, delays or service issues
Support contract governance, renewals and service optimisation initiatives
Performance & Governance
Own site‑level KPIs, SLAs and performance reporting
Conduct regular performance reviews with team members
Maintain training matrix and ensure compliance with GMP, EHS and site policies
Support audits and regulatory inspections as required
People Management
Lead, coach and develop a team of three on‑site associates
Drive engagement, accountability and cross‑training
Support recruitment, onboarding and succession planning
Conduct structured one‑to‑ones and development discussions
Identify and implement process improvements to enhance efficiency and service quality
Partner with Commercial and Operations colleagues to support service growth opportunities
Contribute to global LSS best practice sharing and standardisation
Education / Experience
Education
Leaving Certificate (minimum requirement)
Level 7 degree or equivalent in Science, Supply Chain, Business or related discipline (desirable)
Experience
3–5 years’ experience in a supervisory or leadership role
Experience operating in a regulated (GMP/GLP) environment preferred
Proven experience managing KPIs and delivering against SLAs
Strong understanding of inventory control and stock management
Experience in laboratory stockroom or pharmaceutical manufacturing environment advantageous
Strong organisational and prioritisation skills
Confident decision‑maker in a fast‑paced environment
Excellent communication and stakeholder management capability
High attention to detail and documentation discipline
Proficiency in Excel and multiple IT systems – full computer literacy required.
Hands‑on leadership s with willingness to support operational tasks
What’s on offer
Typical working hours: Monday–Friday, 08:30–17:00
Benefits: Competitive salary, performance‑related bonus, 25 days annual leave, private health insurance, company pension.
For further information please contact: Karen Shiel on 087 745 2487 or send CV to karen.shiel@lifescience.ie
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