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En intégrant notre groupe, vous aurez l'opportunité de faire évoluer votre carrière, de découvrir une culture d'entreprise fondée sur la bienveillance, et de bénéficier d'un véritable équilibre entre vie professionnelle et vie personnelle. Chez Sedgwick, vos ambitions n'ont pas de limite.
Sedgwick est certifié Great Place to Work
Claims Handler – German Speaking
Role
To manage and assess Payment Protection Insurance (PPI) Claims to ensure that a professional service is provided in compliance with Client and Regulatory requirements.
Key Responsibilities
The role of the Claims Handler is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants.
Core Tasks
* On-going management of the claims log in order to identify and prioritise own workload
* Assessment of PPI Claims, in accordance with:
* Client Policy Wordings / Technical Requirements
* SLAs
* Ensure for own allocated claims that files & claim records are maintained in a professional, and accurate manner
* Accurate and timely processing of any claim payments
* Performance of role in accordance with own Claims SLA/KPIs
* Timely referral to Team Leader where appropriate
* Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague
* All Complaints to be referred to Team Leader immediately upon receipt
* Clear communication within Team and with Claimant
* Provide support to Team Leader in the technical development of colleagues (as required)
* Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements
Skills / Qualifications / Experience
* Good knowledge of Insurance Products and Policy Wordings
* Good knowledge of the Claim Life Cycle
* Good analytical and numeracy skills
* Excellent attention to detail with a focus on accuracy
* IT Literate with good knowledge of Word, Excel and Notes
* Excellent communication and interpersonal skills
* Able to work independently and demonstrate personal initiative & innovation
* PPI insurance claims experience is desirable but no essential
* Must be fluent in German and English
Colleague Benefits
* Bike to Work Scheme
* Tax Saver Travel Scheme
* Discounted onsite Gym Membership (Dublin 4)
* Discounted onsite Montessori (Dublin 4)
* EAP – Employee Assistance Programme
* Health Insurance Scheme
* Life Cover
* PHI – Permanent Health Insurance
* Exams & Professional Membership Fees
* Professional and personal development opportunities
Sedgwick est un employeur garantissant l'égalité des chances.
Les éléments présentés dans ce document visent à décrire de façon générale la nature et le niveau de responsabilités associés au poste occupé par le collaborateur concerné. Ils ne constituent pas une liste exhaustive des missions, tâches ou spécificités du poste. Sedgwick se réserve le droit de modifier ou d'ajouter des responsabilités à ce poste à tout moment.