We are seeking an experienced Operations & Sustainability Manager with strong business, financial and organisational skills to help drive this next stage of growth.
Key Responsibilities
Operations & Compliance
* Support the Textile Room Manager with day-to-day workshop operations, including resource planning, supplier management, materials purchasing, and problem solving.
* Ensure compliance with funder requirements, reporting, health & safety and social enterprise standards.
* Prepare and submit funder reports (CSP/Rethink and others) and manage audits.
* Help ensure production targets are met and efficient systems are in place across the textile room and training programmes.
* Oversee responsible person managing the building day-to-day running.
* Manage stock room member of staff.
Business & Financial Management
* Oversee organisational budgets, financial reporting and forecasting (with support from the finance team).
* Develop sustainable business models and ensure financial resilience of the enterprise.
* Lead on pricing, proposals, and financial planning for new contracts and projects.
* Monitor KPIs and report on impact, growth, and financial performance.
* Monthly reconciliations.
HR & Staff Support
* Recruit, onboard, and support staff, including employees from marginalised backgrounds.
* Manage HR administration, contracts, appraisals, and supervision.
* Work with our key worker to ensure staff supports are in place and advocacy needs are met.
* Maintain a positive, inclusive and supportive workplace culture.
* Co-ordinating social and well being supports when required (support is provided for this aspect of the role).
Programme & Project Management
* Oversee the delivery of our new professional textile repair training programme, ensuring targets, timelines and budgets are met in collaboration with the senior team.
* Contribute to the development, implementation, and ongoing evaluation of organisational strategy and impact.
* Manage critical paths, schedules and contracts for new projects and services.
* Build and implement efficient systems across the organisation.
Sustainability & Impact
* Lead and monitor We Make Good’s sustainability strategy, embedding environmental and social goals across operations.
* Track and report on key impact metrics (e.g. waste diversion, repair outputs, carbon savings) for funders, partners, and the Board.
* Ensure sourcing and production align with circular economy principles and ethical standards.
* Stay informed on sustainability and policy developments, identifying opportunities for innovation and partnerships.
Stakeholder Engagement, Business Development & Strategy
* Build and maintain relationships with key funders, clients, community organisations, and industry partners.
* Develop new income streams and partnerships in alignment with our social & circular mission.
* Support the CEO with strategy, governance, and external engagement.
* Acting as spokesperson alongside team members on behalf of WMG.
* Contribute to marketing strategy and operations.
Personal Requirements
* Minimum of 3–5 years’ experience in operations, business or programme management, ideally in the fashion or textile industry.
* Strong financial management skills, including budgeting, cash flow and financial reporting.
* Demonstrated experience in stakeholder engagement, partnerships, or business development.
* HR and people management experience.
* Excellent organisational, problem-solving, and project management skills.
* Strong written and verbal communication abilities, with confidence presenting to funders, partners, and boards.
* Ability to work flexibly, manage multiple priorities and remain calm under pressure.
* Passion for social justice, equality, and sustainability.
Desired
* Knowledge of social enterprise, training delivery, or circular economy is an advantage.
* Experience in garment construction CMT
* People management with diverse or marginalised teams.
Reports to:
The CEO
Location:
24 Mountjoy Square East, Dublin 1, Ireland
Hours & Pay
* Full time: 39 hours
* Hybrid - 4 days on-site, 1 day WFH
* Salary: €40,000–€46,000 depending on experience
* Bonus paid once agreed commercial targets are achieved.
To Apply
Please send a CV and a short intro video explaining why you’re interested in the role.
Email recruitment@qualitymatters.ie
Closing date for applications: Wednesday 22nd (close of business). Shortlisted candidates will be informed by Friday 25th. Interviews will take place on Tuesday 29th October - please keep this date free.