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Recruitment Consultant and Personal Development Consultant @ Anne-Marie Fox | Coaching, Leadership Head of Service
A well-established engineering services provider is seeking a Head of Service to join its Senior Management Team.
This strategic role is responsible for leading and scaling service operations nationwide, with a strong focus on customer satisfaction, operational efficiency, and commercial growth.
Role Overview: Reporting to the Managing Director, the Head of Service will take full ownership of the company's service delivery function.
The successful candidate will oversee day-to-day operations, drive service revenue growth, manage performance KPIs, and lead a high-performing team across engineering and support functions.
This position requires a commercially focused leader with strong people management skills and experience in service delivery of mechanical and electrical systems.
Key Responsibilities: Strategic Leadership Develop and implement a robust service strategy to increase revenue and margin Contribute to company-wide planning and leadership as part of the Senior Management Team Collaborate with group functions to introduce and implement best practice standards Play an active role in acquisition assessments and support integration of new entities Establish and monitor clear performance metrics for the service team Lead commercial discussions with key clients for contract renewals and tenders Represent the company on client sites where there are opportunities to introduce or expand service offerings Ensure all new equipment customers are proactively offered ongoing service support Re-engage legacy clients not currently under service agreements Liaise with the sales team to highlight upgrade or cross-sell opportunities Operational Management Ensure prompt and professional handling of all incoming service requests Oversee the preparation of accurate service quotations and pricing models Provide technical input regarding labour times, parts sourcing, and third-party supplier details Guarantee invoicing is timely, complete, and accurate Lead recruitment, development, and performance management of the service team Parts & Inventory Management Work with regional managers to maintain adequate stock levels across warehouses and service vehicles Support warehouse organisation, including part location systems and traceability Coordinate part availability for scheduled and reactive work Health & Safety Ensure that safety remains the top priority across all service operations Oversee health and safety training and certification for all relevant staff Systems & Process Improvement Continuously review and improve service processes and systems Promote technology adoption and digital tools for enhanced team performance Identify training needs and support system implementation Ideal Candidate Profile: Proven experience leading a technical service operation with mechanical/electrical components Strong commercial acumen and understanding of service-related P&L Excellent communication and negotiation skills with both clients and internal teams Demonstrated success managing field-based teams and back-office operations Familiarity with service systems, KPIs, and continuous improvement practices Electrical or mechanical qualifications are an advantage Performance-related bonus plan Company vehicle Daily subsistence allowance (Revenue-approved) Laptop and mobile phone provided Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Management Industries Repair and Maintenance, Building Construction, and Electrical Equipment Manufacturing Referrals increase your chances of interviewing at AMFConsulting by 2x
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