Overview
Join to apply for the Technical Support Engineer role at NetApp
Join our dynamic team as a Technical Support Engineer and dive into the exciting world of diagnosing, troubleshooting, and resolving complex issues with NetApp products. As a key player, you will be at the forefront of tackling hardware, software, and multi-system challenges, ensuring seamless operations for our customers.
Your role will involve not just fixing problems but innovating solutions, proactively identifying issues, and delivering top-notch customer service. If you thrive in a fast-paced environment and love unraveling technical puzzles, this role is tailor-made for you!
Responsibilities
* Diagnose, troubleshoot, and resolve complex issues with NetApp products across hardware, software, and multi-system environments.
* Provide proactive customer service, identify issues early, and deliver innovative solutions.
* Collaborate with internal teams and engineering to resolve challenging support issues and contribute to technical strategy.
Job Requirements
* A minimum of 2 years of technical support experience
* Proven ability in creative problem-solving and learning new technologies
* trong interpersonal skills and fluency in English plus one of the following: Spanish, Italian, French, or German
Your Profile
* Hands-on experience with networking protocols and storage technologies (e.g., NFS, CIFS, SAN, iSCSI, TCP/IP, RAID)
* Proven experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools
* Familiarity with ancillary technologies such as DNS, NIS, and Active Directory
* Expertise in performance troubleshooting across various environments and enterprise applications
* Experience with virtualization (VMware, Hyper-V, Citrix) and cloud solutions
* Ability to collaborate effectively with internal teams and engineering to resolve challenging support issues and drive technical strategy
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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