This role is to support the GA, Bespoke Distribution and EAP from an operations viewpoint. The person will sit on the Pharma SLT and act as a conjugate between the Pharma Business and the Global Tech Ops Team. Pharma have a GAP on the operations side of the business. The role will be cross-charged to the Pharma Division
Strategic Responsibilities &Operational Strategy & Execution
* Develop and execute a scalable operations strategy aligned with divisional growth objectives to support our global activity.
* Lead transformation initiatives to enhance supply chain agility, cost efficiency, and service delivery.
* Identify and implement technology-driven solutions to streamline operations and support expansion.
* Capture and articulate the strategic direction and passion of the division
Supply Chain Leadership
* Oversee end-to-end supply chain functions, ensuring seamless integration of warehousing, logistics, procurement & global supply chain partners.
* Drive continuous improvement across inventory management, distribution, and fulfilment processes.
* Establish robust partnerships with third-party logistics providers to support international growth and service excellence.
* Relentless focus on cost effectiveness and financial management of operational functions.
Customer Experience & Service Excellence
* Champion a customer-centric culture by embedding service excellence into operational processes.
* Define and monitor KPIs to ensure high performance and rapid resolution of escalations.
* Collaborate with commercial teams to translate customer insights into actionable improvements.
Procurement & Supplier Strategy
* Lead strategic sourcing and supplier relationship management to ensure quality, cost-effectiveness, and supply continuity.
* Implement risk mitigation strategies to safeguard against supply chain disruptions.
* Align procurement planning with financial forecasting and production schedules.
Leadership & Talent Development
* Build and inspire a high-performing operations & supply chain team, fostering a culture of accountability, innovation, and continuous improvement.
* Develop leadership capability across operational functions through structured training and performance development.
* Ensure compliance with industry standards and regulatory requirements through ongoing education and oversight.
Governance, Compliance & Reporting
* Ensure full compliance with Pharma regulation, both unlicenced and commercial regulations (ISO, GDP, MDR etc.) across all operational activities.
* Provide strategic insights and performance reporting to senior leadership, highlighting progress against key initiatives.
* Collaborate with regulatory, legal, business and quality teams to maintain operational integrity and readiness.
* Develop and embed QMS procedures which are in line with both local and global regulations
Cross-Functional Collaboration
* Partner with commercial, marketing, and program teams to ensure operational alignment with business priorities.
* Support new product / program introductions with operational planning and execution.
* Act as a strategic liaison between technical operations and commercial functions to drive
Candidate Profile
* Experience: 10+ years in operations leadership within pharma, or regulated industries; proven track record in scaling operations internationally.
* Expertise: Deep knowledge of supply chain, logistics, procurement, and customer service; strong understanding of compliance frameworks (ISO, GDP).
* Leadership: Inspirational leader with experience managing cross-functional teams and driving cultural transformation.
* Technology: Proficient in ERP systems, supply chain technologies, and customer service platforms.
* Commercial Acumen: Strategic thinker with the ability to translate business goals into operational execution.
* Communication: Excellent interpersonal and stakeholder management skills; fluent in English (additional European languages a plus).
* Mobility: Willingness to travel across Ireland, UK, and Europe as required.