About the Role:This new role based out of our 3rd party logistics warehouse in Finglas, Dublin will ensure that customer collections and dispatches are managed & maintained during our hours of operations, providing an excellent standard of customer service to all that customers that come to collect their orders from us directly and that are dispatched from the depot.Key Responsibilities: The successful candidate will:Coordinate and schedule outbound deliveries and dispatches to ensure timely and accurate order fulfilment.Prepare and issue dispatch documentation, including delivery notes and manifests.Monitor and track vehicle movements, ensuring compliance with delivery schedules.Liaise with drivers and transport providers to resolve delivery issues promptly.Ensure all dispatch activities comply with company policies and health & safety regulations.Maintain accurate records of dispatched goods and update ERP systems accordingly.Communicate proactively with customers regarding delivery times and any delays.Assist in load planning to optimize vehicle capacity and reduce transportation costs.Take full responsibly of the customer collections.Build a strong relationship with customers by delivering excellent standards of customer service, ensuring they feel welcome, valued and supportedLiaise warehouse teams to ensure customers & visitors are given a warm welcome and attended to in a timely manner.Provide on-site customer facing support for internal sales teams of both Instantor and Flair.Ensure customer Collection Centre is manned, maintained and presentable at all timesAnswer customer phone calls and either help with or redirect customer collection queries to the correct team on siteProvide office administration support; scanning POD's, returns documentationRepresent the business in a professional and friendly manner at all timesEnsure all couriers / visitors arriving on site are signed in & out and guided to where they need to goHelp reduce customer / visitor wait times by being proactive by working with warehouse and sales teamsRespond efficiently and effectively to customer queries.Develop strong working relationships with all team members.Liaise with sales & warehouse teams on product queries.Ensure that knowledge of the Flair product offering is kept up to date so alternative products solutions can be offered to customers where necessaryKey Characteristics:Experience in an office administrative role.Strong Customer Service Skills.Excellent Telephone Manner.Ability to multitaskExperience in busy working environment.Experience working with an ERP system - preferably Intact.Ability to work to deadlinesAbility, willingness, and flexibility to contribute to the work of a busy team.Be hardworking, resilient, conscientious & self-motivated.Desirable Requirements:Knowledge of ERP SystemsGood working knowledge of Microsoft Office Suite (particularly with Microsoft Excel & Word)Excellent communication & interpersonal skills – the ability to work well in a team, as well as to manage and motivate others.Proven ability to solve problems for customers, providing suitable solutionsSkills in data analysis, including working with electronic data would be desirable but not essential.Job Types: Full-time, PermanentPay: From €30,000.00 per yearBenefits:Additional leaveBike to work schemeCompany eventsCompany pensionEmployee assistance programEmployee discountOn-site parkingAbility to commute/relocate:Finglas, County Dublin: reliably commute or plan to relocate before starting work (required)Application question(s):What are your salary expectations for this role?Language:English (required)Work authorisation:Ireland (required)Work Location: In person