Event Coordinator Job Description
As an Event Coordinator at Michaels, you will be responsible for planning and coordinating multiple events within a store to provide a stress-free, fun, and engaging experience for guests. This includes coordinating kids' birthday parties, craft classes, and other events.
* Key Responsibilities:
* Plan and coordinate events to ensure seamless execution and excellent customer experience.
* Engage with clients of all ages by creating an environment of fun and creativity.
* Demonstrate and instruct party participants in the completion of craft projects, perform face painting, and other activities.
* Facilitate and implement party add-ons such as goody bags, balloons, etc., according to company standards.
* Communicate events with clients and store team members.
* Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
* Adjust plans and events based on client feedback and needs.
* Ensure client satisfaction for scheduled events.
* Uphold the company's cleanliness and safety standards.
* Set up, break down, and clean before and after each event.
Customer Experience
* Help customers shop, locate products, and provide them with solutions.
* Provide fast and friendly checkout experience.
* Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
* Educate customer on Voice of Customer (VOC) survey.
* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Physical Requirements
* Ability to remain standing for long periods of time.
* Ability to move throughout the store.
Work Environment
* Public retail store setting taking care of our customers.
* All public areas are climate-controlled.
* Some stock rooms may not be climate-controlled.
* Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.