Customer Service Advisor - Personal Lines
We are seeking an enthusiastic Customer Service Advisor to join our dynamic team in Galway City. If you're ready to take the next step in your insurance career, this is your opportunity to thrive in a supportive and client-focused environment.
About the Role
As a Customer Service Advisor, you will play a key role in managing and growing our personal lines business, including motor, home, farm, van, health, and marine insurance. Your responsibilities will include:
* Promoting and generating new business across all personal lines.
* Managing policy queries and mid-term adjustments for existing clients.
* Supporting the renewal cycle to help maintain strong client retention.
* Handling day-to-day administrative tasks associated with client policies.
* Identifying cross-selling opportunities through meaningful client interactions.
* Delivering outstanding service both face-to-face and over the phone.
* Ensuring compliance with CBI, CPC, GDPR, and internal policies at all times.
Your Qualifications
We are looking for a Customer Service Advisor who thrives in a customer-facing role and is motivated by providing real value to clients. You will require:
* Prior experience in a personal insurance environment.
* APA or CIP qualification is a strong advantage.
* You are proactive, customer-focused, and solution-oriented.
* You have excellent interpersonal and communication skills.
Benefits
We offer a range of benefits, including a pension commission.