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Administrator l3

Cork
Wipro Ireland
Posted: 11 December
Offer description

Job DescriptionJob Title: Administrator L3City: CorkState/Province: CorkPosting Start Date: 12/9/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at Job Description:Job DescriptionRole: Training Operations Coordinator and Tester - (Analyst)Scope:IS&T Training Operations Coordinator and TesterScope of WorkManage training-related logistics including, but not limited to: training schedules, request workflow, classrooms, evaluations, communications, learner support, and reports, etc., including onsite and virtualClassroom management, virtual and in person, from check-in to general logisticsWork effectively with cross-functional teams to coordinate training sessions and events for the IS&T audience, and other teams outside of IS&T across client .Act as Saba Learning Management System (LMS) administrator, or another LMS, including, not limited to: data entry, reporting, troubleshooting, and testingWork within the Content Management System (CMS) to learn, test, and implement changes to our toolingTesting and use of a UAT environment, and ability to document, and provide feedback on results.Support the global training team by assisting with training material reviews, asset management, and various regional projectsManage global training communications and templates for promotions, events, surveys, etc.Create, organize, and maintain monthly, quarterly, and annual reporting and metrics for leadership Assess global training data, identify trends and patterns, and providing meaningful input on the direction of various programs, established and pilotsSupport survey creation for IS&T offerings in survey toolsManage a variety of IT training projects, including but not limited to content development, software implementation, global initiativesApply Agile (or other) methodologies to IT learning and development projects, driving constant iteration and evaluationIdentify blockers, risks, and assumptions in all projects, drive leadership awareness and decision-makingFacilitate regular meetings and lead training project meetings, keeping track of action items, blockers, etc.Work effectively with cross-functional teams to coordinate project work, process, communications etc.Develop process and cadence to track status of projects including running weekly status meetings with the team and managersWork with program leads and managers to determine how incoming requests need to be prioritized with current workload across, but not limited too Instructor Led training, Online Learning, and Content DevelopmentSupport of questions and responses in the knowledge inboxes and channels as necessaryProvide regular communications, including, but not limited to project status, updates in meetings, and via online communication tools, with various stakeholders, leadership, and people across Apple and vendors as neededUsage of any Artificial Intelligence (AI) tools need to follow Apple's internal usage policies and security requirements. As such, unauthorized third-party tools cannot be used for any Apple project workTest script writing, testing and use of a UAT environment, and ability to document, and provide feedback on results.͏͏͏͏Mandatory Skills: ServiceNow - IT Service Management .Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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