Job Title: Customer Support
Job Description
We are seeking a dedicated Customer Support professional to serve as the single point of contact for our customers, ensuring their requests are carried out on schedule. You will coordinate activities between customers and installation vendors, ensuring installations are complete and platforms are up to date. This role involves actively collaborating with different departments and handling customer requests with end-to-end accountability to assure the highest level of customer satisfaction.
Responsibilities
* Serve as the single point of contact, ensuring customer requests are executed on schedule.
* Coordinate activities between customers and installation vendors.
* Ensure customer comfort with the product by verifying installations and platform updates.
* Actively collaborate with other departments and engage with customers and vendors daily.
* Handle incoming customer requests from calls, emails, and vendors, managing cases with accountability.
* Recognise patterns for recurring issues and take actions for swift resolution to assure customer satisfaction.
Essential Skills
* Experience in customer service, technical support, customer support, and telematics.
* Fluent written and verbal communication in English; proficiency in another European language is a plus.
* Experience with CRM systems, preferably Salesforce.
* Strong communication and listening skills.
* Well-developed time management and prioritisation skills.
* Structured 'can-do' approach to open matters and tasks in a demanding environment.
Additional Skills & Qualifications
* Telematics background and experience in a customer-facing role.
* Experience with industrial systems, electronics, or similar hands-on work is a plus.
* Experience in Vendor Management and Scheduling Service Deployment activities is appreciated.
* Methodical and conscientious documentation skills.
* Willingness to develop through self-reflection.
* Ability to work under pressure.
Why Work Here?
This full-time role in the Global Customer Success department offers the opportunity to deliver exceptional customer experiences in a fast-growing and dynamic environment. You'll work closely with installation partners and support colleagues, assisting customers with installation requests, tech visits, and hardware replacement. Join a team that values delivering the best customer experience and service levels.
Work Environment
This role is based in a fast-paced, dynamic environment where you will work closely with various departments and external partners. The position requires a structured and methodical approach to tasks, ensuring high levels of customer satisfaction through efficient communication and coordination. The dress code is professional, reflecting the company's commitment to excellence.
Job Type & Location
This is a Contract position based out of Dublin, Ireland
Location
Dublin, Ireland
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at
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