Technical
* One to two (1-2) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
* Hands on experience in installing, troubleshooting, fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
* Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
* Ability to lift / move computer equipment weighing up to 50Lbs.
* Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
* Experience with Anti-spyware and Anti-virus software.
* Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
* Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
* Good written and oral communications skills with clients and management as well as people skills.
* Ability to work with deadlines and complete tasks on-time.
* Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
* Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
* Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),
* Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.
Non-Technical
* Good Customer management skill.
* Good in oral and written communication.
* Able to communicate in country local and English languages.
* Able to interact and work with customer at different levels.
* Self- Driven and result oriented.
* Really passionate about the work.
* Table to travel to local spoke sites using own transport, public or customer transport system.
* Position can be positioned within a spoke site where applicable.
* Complete customer ISO trainings within the given time frame.
Good to have
* Basic understanding and troubleshooting of Apple devices and apps
Job Type: Part-time
Pay: €130.00-€150.00 per day
Benefits:
* Flexitime
Work Location: In person