Job Title
ServiceNow Analyst
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About the Role
As a key member of our team, you will play a crucial role in deploying and maintaining the ServiceNow platform.
* Process Management: Manage biannual updates, develop workflows, conduct testing, deliver user training, and automate tasks, schedules, and reporting.
* Task Ownership: Manage assigned tasks, aligning with standardised processes and improving operations.
* User Enablement: Develop and deliver end-user training and provide ongoing support post-implementation.
* Stakeholder Engagement: Keep stakeholders informed and contribute to project planning and documentation.
* Platform Upgrades: Lead platform upgrades, conduct testing, and train team for backups.
* Workflow Optimization: Continuously review and enhance workflows and manage release schedules.
* Issue Management: Maintain issue logs, create documentation, and recommend process enhancements.
* Best Practices: Apply ServiceNow best practices and troubleshoot platform issues.
* Knowledge Sharing: Share expertise through coaching, presentations, and documentation.
* Professional Development: Stay current through training and certifications to enhance ServiceNow experience and stay up to date with platform advancements.
This role requires hands-on experience with ServiceNow implementations and upgrades, a good understanding of platform and functionality, and proficiency in ITIL V3/V4 practices. A solid background in IT Service Management (ITSM) is essential, along with a proven ability to collaborate with stakeholders to streamline IT operations and support strategic goals.
Requirements
* Hands-on experience with ServiceNow implementations and upgrades.
* Good understanding of ServiceNow platform and functionality.
* Proficiency in ITIL V3/V4 practices.
* Solid background in IT Service Management (ITSM).
* Ability to collaborate with stakeholders to streamline IT operations.
Benefits
This role offers opportunities for professional growth and development, as well as a chance to work with a dynamic team to drive business success.
About Us
We are committed to delivering exceptional service and supporting our clients' strategic goals.