Amazon is seeking an Operations Team Manager to be part of a centralized Denied Party Screening team (DPS). You will be responsible for managing the day-to-day activity of one of the CORE Operations Team, liaise with invested business partners, as required, such as DPS Core Operations, DPS Workforce Management, Global Trade Legal, Compliance Advisory, External Partner Engagement, Subsidiary POC's & their Legal representatives, DPS Project teams, DPS Tech and Transaction Risk Management.
The DPS Operations Team Manager will assist in the continued activity to further develop the program and oversee the implementation and enhancement of the Sanctions and OFAC Program for all jurisdictions where Amazon operates. You will support the Senior Operations Manager, DPS Operations Senior Leadership, and relevant stakeholders, and will utilize previous sanctions screening knowledge and serve as an SME regarding sanctions and risk compliance operations and track the effectiveness of the Program to comply with the various international sanctions rules and regulations.
Key job responsibilities
Utilize previous sanctions screening investigations experience to triage and assign ad hoc and manual reviews to appropriately skilled Compliance Specialists
Utilize previous working knowledge of our DPS systems, policies, and procedures to ensure that the department complies with our internal and external regulatory requirements.
Identify regulatory compliance risks/concerns and make suggestions to Compliance teams to take corrective actions to implement solutions to improve controls/operations
Review Core Operations, Business, Compliance, and Legal escalations and utilize sanctions SME knowledge to provide and share analysis
Monitor and report on daily team production
Coordinate with the Operations Workforce Management team to validate adherence to workflow assignments
Participate in weekly calibration with Compliance Operations Investigators, Operations Managers, Operations Risk Process Managers, & Quality Assurance
Stay connected with the process of investigating cases at the Core and Compliance Operations levels
Take updates, understand focus areas, and plan actions for the week
Communicate findings, determinations and recommendations to Operations and Compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues
Guide senior management in the development/review of applicable policies, procedures and business practices
Engage in frequent written and verbal communication with management and business partners to accomplish goals
Conduct coaching sessions covering performance, QA feedback
Share development plans and track progress
Review weekly performance, covering performance against goals, operational headcount oversight, conducts gap analyses and adopts remediation steps
Support your site for hiring Risk Specialists
Attend & contribute to the Weekly and Monthly Business Reviews with Workforce and other Operations Managers
Plan and execute activities that recognize, motivate, and develop your team
Basic Qualifications
Experience in customer service
Experience working in relevant industries such as law, customer service, investigations, risk, compliance or project management
Experience with all Microsoft Office applications
Bachelor's degree or equivalent
Bachelor's degree or above
Experience in Anti-Money Laundering (AML), sanctions, fraud, or risk management
Preferred Qualifications
Experience using data and metrics to back up assumptions and implement effective solutions
Experience working in risk, fraud or compliance organizations
Master's degree or equivalent
CAMS Certification or other compliance certification such as CRCM or CRP
Experience in people management
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience working in a fast paced, quickly changing or international environment
Experience maintaining confidentiality in matters involving security and personnel issues in the work place
Can work proactively and independently, meet deadlines, and deliver on projects and tasks
Experience with strong project management skills and the ability to thrive in a fast-paced environment
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Company - Amazon Ireland Support Services Limited
Job ID: A3182760